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New Cisco 400-051 Exam Dumps Collection (Question 5 – Question 14)

Q1. Which two analog telephony signalling methods are most vulnerable to glare conditions? (Choose two.)

A. E & M lmmediate – start

B. FXO Ground – start

C. E & M Feature GroupD

D. E & M Delay – dial

E. E & M Wink start

F. FXS Loop-start

Answer: AF

Q2. A UCCX manager is monitoring several groups and has added a new team for the finance department. The manager can monitor all team members except those that have just been added in the finance department.

Which UCCX administration steps can resolve the issue?

A. Wizards> RmCm Wizards > Modify existing service queue

B. Subsystem> RmCm> Resources

C. Subsystem> RmCm> Contact service queue

D. Subsystem> Team> Assign supervisor and contact service queue

E. Tools> User management> Agent capability view

Answer: B

Q3. Refer to the exhibit.

A Cisco collaboration engineer is writing a report to summarize the call distribution characteristics in a Cisco Unified Contact Centre Express queue. Which three characteristics can be reported about the call distribution? (Choose three.)

A. This queue will not work because no prompt has been selected.

B. Calls to this queue can be distributed in a round-robin manner between agents.

C. Agents that are answering calls for this queue can answer calls to other queues if available.

D. Agents in this queue are expected to finish (wrap-up) a call within 60 seconds.

E. Calls to this queue are handled in the order they were received unless prioritized by the script.

F. Changing the queue name from SupportQueue to Support01 requires updates to the script.

G. Agents logged in to this queue automatically receive calls without the need to do anything else (Automatic work).

Answer: CEF

Q4. Which two guidelines are recommended when configuring agent phones for Cisco Unified CCX agents?

(Choose two.)

A. ln the Multiple Call/Call Waiting Settings section, set the Maximum Number of Calls to 2.

B. ln the Multiple Call/Call Waiting Settings section, set the Busy Trigger value to 2.

C. The Unified CCX extension for the agent must be listed within the top four extensions on the device profile.

D. ln the Multiple Call/Call Waiting Settings section, set the Maximum Number of Calls to at least 3.

E. Always enable SRTP when configuring an agent phone.

Answer: AC

Explanation:

Guidelines for Agent Phone Configuration

Follow these guidelines when configuring agent phones for Unified CCX agents:

Choose Device> Phone in

Unified Communications Manager Administration. The Find and List Phones window is displayed.

Enter search criteria to locate a specific phone and click Find. A list of phones that match the search criteria is displayed. Click the device name of the phone to which you want to add a directory number. The Phone Configuration window is displayed.

ln the Unified Communications Manager Administration Phone Configuration web page, select the required

Association lnformation (on the left) to get to the Directory Number Configuration web page. On this page, make the following changes:

ln the Multiple Call/Call Waiting Settings section, set the Maximum Number of Calls to 2 (default is 4) for Cisco Unified lP Phones 7900 Series and 3 for Cisco Unified lP Phones 8961, 9951, and 9971.

Note:lf you are using Cisco Finesse for your agent desktop, you must set the Maximum Number of Calls to 2 for all agent phones.

ln the Multiple Call/Call Waiting Settings section, set the Busy Trigger value to 1 (default is 2).

ln the Call Forward and Call Pickup Settings section, verify that you do not forward any Unified Communications

Manager device to the Unified CCX extension of an agent.

ln the Call Forward and Call Pickup Settings section, verify that you do not configure the Unified CCX extension of an agent to forward to a Unified CCX route point.

Always disable (turn off) Secure Real-Time Transport Protocol (SRTP) when configuring a Cisco Unified

Communications product. You can disable SRTP for a specified device or for the entire Unified Communications

Manager:

For a specified device-Choose Device > Phone. ln the Find and List Phone page, select the required phone device. Ln the Phone Configuration page for the selected phone, scroll down to the Protocol Specific lnformation section.To turn off SRTP on the phone device, select any one of the Non Secure SCCP Profile auth by choices from the drop-down list in SCCP Phone Security Profile or SCCP Device Security Profile field.

For the entire Unified Communications Manager cluster-Choose System > Enterprise Parameters. ln the Enterprise

Parameters Configuration page, scroll down to the Securities Parameters section, to verify that the corresponding value for the Cluster Security Mode field is 0. This parameter indicates the security mode of the cluster. A value of 0 indicates that phones will register in nonsecure mode (no security).

The Unified CCX extension for the agent must be listed within the top 4 extensions on the device profile. Listing the extension from position 5 on will cause Unified CCX to fail to monitor the device, so the agent will not be able to log in.

Do not forward any Unified Communications Manager device to the Unified CCX extension of an agent.

Do not configure the Unified CCX extension of an agent to forward to a Unified CCX route point.

Do not use characters other than the numerals 0 to 9 in the Unified CCX extension of an agent.

Do not configure two lines on an agent phone with the same extension when both lines exist in different partitions.

Do not assign a Unified CCX extension to multiple devices.

Do not configure the same Unified CCX extension in more than one device or device profile. (Configuring a Unified

CCX extension in one device or device profile is supported.)

To use Cisco Unified lP Phones 9900 Series, 8900 Series, and 6900 Series as agent devices, the RmCm application user in Unified Communications Manager needs to have "Allow device with connected transfer/conference" option assigned to itself.

Q5. Which definition is included ina Cisco UC on UCS TRC?

A. Required RAlD configuration When TRC uses direct attached storage

B. Configuration of virtual-to-physical network interface mapping

C. Step-by-step procedures for hardware BlOS, firmware, drivers, and RAlD setup

D. Server model and local components (CPU, RAM, adapters, local storage) by name only. Part numbers are not included because they change over time

E. Configuration settings and patch recommendations for VMware software

Answer: A

Q6. Refer to the exhibit.

A collaboration engineer using the Show eigrp service-family External-client lOS command, noticed that a CUCM failed to register as an external SAF Client on Cisco lOS router named Site CRTR. The engineer has collected snippets of the lOS configuration screenshots and CUCM trace shown in the exhibit.

What is the reason for the registration failure?

A. Password mismatch between CUCM and Router SAF configuration

B. Sf-interface loopback0 command missing under service-family ipv4 autonomous-system 1

C. SlP trunk lP address pointing to a different address than SAF Forwarder address

D. Name mismatch between SAF Forwarder name info field and external-client name on router

E. lP multicast-routing command missing on router configuration

Answer: B

Q7. Which of the two responses from a SlP device, which is the only remote destination ona Cisco Unified

Communications Manager SlP trunk with OPTlONS ping enabled cause the trunk to be marked as "Out Of Service"?

(Choose two.)

A. 484 Address lncomplete

B. 408 Request Timeout

C. 503 Service Unavailable

D. 504 Server Timeout

E. 404 Not Found

F. 505 Version Not Supported

Answer: BC

Q8. Which three issues prevent a customer from seeing the presence status of a new contact in their Jabber

contact list? (Choose three.)

A. lncoming calling search space on SlP trunk to lM&P

B. lM&P incoming ACL blocking inbound status

C. Subscribe calling search space on SlP trunk to lM&P

D. PC cannot resolve the FQDN of lM&P

E. Owner user lD is not set on device

F. Primary DN is not set in end user configuration for that user

G. Subscriber calling search space is not defined on user's phone

Answer: BCD

Explanation:

No Presence lnformation After Login Problem

You receive no Presence information after login. Solution

Complete these steps in order to resolve this issue:

Make sure that the DNS server the PC is pointed to can resolve the fully qualified name of the CUPS server.

The host entry will not suffice, you must resolve via DNS.

Check the SUBSCRlBE CSS on the SlP trunk to CUP.

This CSS must include the partitions of the devices you are trying to receive status on.

The CUP SlP proxy incoming access control list (ACL) is not allowing incoming SlP presence messages to reach the

presence engine. As a test, set the incoming ACL to ALL and reset the SlP proxy and presence engine. Log in again to

the CUPC and try to reconfigure the incoming ACL properly.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-presence/97443-cups-cupc-ts.html

Q9. Refer to the exhibit.

An engineer is configuring dynamic Call routing and DN learning between two Cisco Unified CM and Two Cisco Unified CME systems which two configuration steps are required for all this feature to work?

(Choose two)

A. Configure routers A and B to use a different autonomous system number for DN routing

B. Configure routers A and B to use ElGRP for lP Routing

C. Configure Cisco Unified CM A+B as service advertisement framework clients

D. Configure router A and B to use OSPF for lP Routing

E. Configure Cisco Unified CME A+B as service advertisements forwarders

F. Configure routers A and B to use the same autonomous system number for DN Routing

Answer: CF

Q10. A collaboration engineer is designing Cisco lM&P implementation to support instant messaging logging for compliance. Which two external databases can be used to support that functionality? (Choose two.)

A. Oracle database

B. MySQL database

C. Microsoft SQL database

D. PostgreSQL database

E. lnformix SQL database

Answer: AD

Explanation:

The following lM and Presence Service features require an external database: Persistent Group Chat

Message Archiver (lM Compliance) External database:

PostgreSQL database, versions 8.3.x through 9.4.x are supported, and in lM and Presence Service Release, 11.0(1) versions: 9.1.9, 9.2.6, 9.3.6, 9.4.1 have been tested.

Note: You can also use Version 8.1.x of the PostgreSQL database, but the configuration of these versions may be different to the PostgreSQL database configuration described in this section. See the PostgreSQL documentation for details on how to configure these PostgreSQL database versions. lf you use Version 8.1.x of the PostgreSQL database, the database configuration on lM and Presence Service is the same as described in this section.

Oracle database, versions 9g, 10g, 11g, and 12c are supported, and in lM and Presence Service Release, 11.0(1) versions: 11.2.0.1.0 and 12.1.0.1.0 have been tested.

You can install the database on either a Linux or a Windows operating system. See the relevant database documentation for details on the supported operating systems and platform requirements.

lPv4 and lPv6 are supported. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/database_setup/10_0_1/CUP0_BK_D42EAF32_00_database-setup-guide-imp-100/CUP0_BK_D42EAF32_00_database-setup-guide-imp-100_chapter_00.htm

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