Far Out 1z0-1003-20 Free Practice Exam For Oracle Field Service Cloud Service 2020 Implementation Essentials Certification

NEW QUESTION 1
Your company has three different levels of 'VIP' customers - Gold, Silver, and Bronze.
There is a read-only 'VIP Levef property where one of these options will appear on the 'Edit/View Activity' form of every applicable activity.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A 'VoD Service Trial' Integer check box property has been created.
What must you do in order to ensure that the check box is visible on the Edit/View Activity form only for Gold VIP members?

• A. Create a filter to only show the 'VoD Service Trial' property if 'Gold' appears on the Edit/View Activity form.
• B. Use a regular expression to limit valid entries for the 'VoD Service Trial' property to 'Gold' only.
• C. Add the VoD Service Trial' property with a default value of 'Gold' to the Edit/View Activity form.
• D. Add the 'VoD Service Trial1 property with a conditional visibility to the Edit/View Activity form.

Answer: B

NEW QUESTION 2
Which two settings are required to ensure that the "Not activated on time" alert is shown in the GUI for a resource in the system?

• A. Configure the "Route has not been started XX minutes after the start time of resource work day" Alert setting.
• B. Create a resource filter that has an "Activated contains Activated" condition.
• C. Create a "Not activated on time" action link on the resource's Activate Queue.
• D. Create a "Route is not activated" launch condition in Message Scenarios.
• E. Select the "Enable 'Not activated in time” alert and trigger" within the Resource Type features of that resource.

Answer: BE

Explanation:
Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FASMU/FASMU.pdf

NEW QUESTION 3
What functionality does 'Automatic Ordering' enable when checked within the routing plan's Assignment Parameters?

• A. When the routing plan runs, all of the activities assigned by routing will be ordered by their priority.
• B. When the routing plan runs, ordered activities will be considered for assignment and not-ordered activities will remain in the bucket.
• C. When the routing plan runs, it will assign and order not-ordered activities from the bucket and order not-ordered activities previously assigned to resources.
• D. When the routing plan runs, it will assign non-scheduled activities among other activities scheduled for that day.

Answer: D

NEW QUESTION 4
A company has technicians in a local Austin office in the United States, which has been configured as a bucket within Oracle Field Service Cloud (OFSC).
They want all of their technicians to be able to work within the AUSTIN_SOUTHWEST work zone, but also need just the technicians Sandra Bernstein and Larry Johnson to be able to work within the AUSTIN_NORTHWEST work zone as well.
Which work zone configuration option meets these requirements?

• A. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket.
• B. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket and also set the
• C. AUSTIN_NORTHWEST work zone individually on Sandra Bernstein and Larry Johnson's resource records.
• D. Assign both the AUSTIN_SOUTHWEST and the AUSTIN_NORTHWEST work zones to the Austin bucket.
• E. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket and also set the AUSTIN_NORTHWEST and the AUSTIN_SOUTHWEST work zones individually on SandraBernstein and Larry Johnson's resource records.

Answer: A

NEW QUESTION 5
Which two settings must be configured to ensure that an alert will display in the Dispatch Console when a resource does NOT activate their route on time?

• A. Configure a message associated with the "Route is not activated" launch condition within a Message Scenario.
• B. Create a resource filter that has an "Activated contains Activated" condition for use in the List/Time/Map/Daily views.
• C. Configure the "Route has not been started XX minutes after the start time of resource work day" alert setting from the Display screen.
• D. Select the "Enable 'Not activated in time' alert and trigger" within the appropriate Resource Types configuration screen.

Answer: CD

NEW QUESTION 6
On the Quota screen in Oracle Field Service Cloud (OFSC), there is a column that displays values for 'Other Activities'.
Which describes the 'Other Activities' that contribute to the values displayed in that column?

• A. activities that consume capacity but are not associated with the capacity categories or time slots configured for a given Capacity Area
• B. non-scheduled activities that exist within the Capacity Area bucket
• C. activities that have specifically been added by field resources using the 'Add Activity1, 'Prework' or 'Reopen' actions
• D. non-scheduled activities that are either within the Capacity Area bucket or currently assigned to resources' routes

Answer: D

NEW QUESTION 7
Your customer wants help configuring a message scenario that, when launched, populates a proper* (A_TIME) with the time the message was created (message_time_of_creation).
What must be entered in the subject and body of the message pattern to support this requirement?

• A. The message subject should be: {A_TIME}.The message body should be: message_time_of_creation.
• B. The message subject should be: message_time_of_creatio
• C. The message body should be: A^TIME.
• D. The message subject should be: {message_time_oLcreation}. The message body should be: {A_TIM£}.
• E. The message subject should be: {A_TIME}.The message body should be: {message_time_of_creation}.
• F. The message subject should be: A.TIME.The message body should be: {message_time_of_creation}.

Answer: A

NEW QUESTION 8
You want to copy Thursday's Time Slot-Based quota to Friday.
On the Quota by Time Slot view, what is a valid way of setting the quota grid so Friday's Quota is 85% of Thursday's Quota?

• A. Select Friday using the calenda
• B. Click "Mass populate" and select the next day value = previous day value * percent operation with an 85% value.
• C. Select Friday using the calenda
• D. Click "Mass populate" and select the next day value = previous day value * percent operation and select Thursday as the destination day with an 85% value.
• E. Select Thursday using the calenda
• F. Click "Mass populate" and select the next day value = previous day value * percent operation and select Friday as the destination day with an 85% value.
• G. Select Thursday using the calenda
• H. Click "Mass populate" and select the copy day-today operation and select Friday as the destination day with an 85% value.
• I. Select Friday using the calenda
• J. Click "Mass populate" and select the copy day-to-day operate and select Thursday as the destination day with an 85% value.

Answer: E

NEW QUESTION 9
When assigning work zones to field resources, each zone assignment can be eithef 'regular' or 'temporary' (override).
Which statement is accurate regarding how those types of work zone assignments interact?

• A. If a 'temporary' zone is assigned to a resource, then during it's configured date range, theresource will only be able to work in that zone, regardless of any other 'regular' assigned work zones.
• B. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work within that zone, regardless of any other 'temporary' assigned work zones.
• C. If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'regular' assigned work zones.
• D. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'temporary' assigned work zones.

Answer: A

NEW QUESTION 10
Your customer has received some complaints about certain resources, and that information has been recorded within their CRM system.
They want to pass this information along when activities are booked and sent to OFSC, so that it can be used as a routing constraint for any of their customer-facing Activity Types.
Which standard Activity Type features must be enabled to support this requirement?

• A. "Allow creation in buckets" and "Allow move between resources"
• B. "Allow to create from incoming interface" and "Support of preferred resources"
• C. "Allow to create from incoming interface" and "Allow move between resources"
• D. "Allow Mass Activities" and "Support of preferred resources"

Answer: A

NEW QUESTION 11
Which option is correct when "Sharing of the skill in Teamwork" is set to "Summary" for the technicians that have the option to share skills?

• A. The team gets the total sum of work skill levels of just one of the team members.
• B. The team gets the maximal work skill level of all the team members.
• C. The team gets the total sum of work skill levels of all the team members.
• D. The assigned work skill assigned to a member does not affect the skills of the team.

Answer: D

NEW QUESTION 12
What happens when you enable the assignment parameter "Limit work by points"?

• A. If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.
• B. Routing will use each activity's unique point value to prioritize assignment of higher point activities over lower point activities.
• C. Routing will not assign a given activity if that activity's point value exceeds the resource's maximum personal point limit.
• D. If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource's point limit

Answer: D

Explanation:
https://docs.oracle.com/cd/E62445_01/4.5_SmartRouting_User_Guide.pdf

NEW QUESTION 13
An Oracle Field Service Cloud (OFSC) Enterprise customer has enabled Street-Level Routing (SLR) for a particular routing plan.
Which additional capability becomes available as a result of this routing feature being enabled?

• A. the ability to set travel optimization goals either based on time or distance
• B. the ability to set travel optimization goals either based on cost or resource utilization
• C. the ability to set travel optimization goals based on current traffic data
• D. the ability to set travel optimization goals based on predicted traffic data

Answer: A

NEW QUESTION 14
A customer has a few back office workers that need to be able to move certain activities to field technicians regardless of whether those technicians have the corresponding work skills that the jobs require or not.
Which configuration option ensures that those workers have the ability to override potential work skill mismatches when moving activities to field technicians?

• A. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Activity Type(s) that require the override ability.
• B. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) that those back office workers are assigned.
• C. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the User Type (s) that those back office workers are assigned.
• D. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) of the field technicians to which the activities could be moved.

Answer: D

NEW QUESTION 15
Which three Resource Type Roles can share work skills, inventory, and geolocation in teamwork?

• A. Tool
• B. Bucket
• C. Organization Unit
• D. Field Resource
• E. Vehicle

Answer: ADE

Explanation:
Reference https://docs.oracle.com/cloud/november2015/servicecs_gs/FAADU/FAADU.pdf

NEW QUESTION 16
Which two statements are correct regarding the characteristics of an SLA window?

• A. An SLA window indicates when an activity should be completed.
• B. An SLA window indicates how long an activity should take to complete.
• C. An SLA window indicates that there is enough time available within it to perform an activity.
• D. An SLA window indicates when an activity should start.

Answer: AD

NEW QUESTION 17
Your customer has enabled the setting 'Personalize the estimation of activity duration' for a given Resource Type.
What is the consequence of this setting for resources of that type?

• A. It ensures that all new resources of this type will have the same duration ratios based on the company-level duration estimations.
• B. It ensures that the same activity durations for resources of this type will be applied to all Activity Types.
• C. It ensures that activity durations recorded for resources of this Resource Type will not be applied to company-level estimations.
• D. It permits the ability to set duration ratios based on the company-level duration estimations for new resources of this type.

Answer: B

NEW QUESTION 18
Which two statements are correct regarding activity duration estimations?

• A. The durations of completed activities are the only ones used for future estimations.
• B. An Activity Type's "default duration" is applied when there are not enough learned statistics to use for estimations.
• C. Historical data is not relevant for any activity duration calculations.
• D. Travel statistics can influence activity duration estimations.
• E. An activity's estimated duration will never change if the activity gets reassigned from one technician to another.

Answer: BD

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html#c_pre

NEW QUESTION 19
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