The Updated Guide To 1z0-1003-20 Dump

NEW QUESTION 1
Which two statements are true regarding filter functionality within OFSC?

• A. Filters can be created where only certain User Types can see and interact with them.
• B. Filters can be used in conjunction with activities, resources, and inventory.
• C. If an activity filter has two conditions, then an activity must meet at least one of the conditions in order to be filtered.
• D. After a filter has been created and saved, you cannot change the entity to which it is associated.

Answer: AC

Explanation:
https://docs.oracle.com/cloud/august2015/servicecs_gs/FARCU/FARCU.pdf

NEW QUESTION 2
Which two default attributes serve as stand-alone keys for work zones?

• A. Service Code
• B. Completion Code
• C. Fault code
• D. Zip code
• E. Travel area
• F. City

Answer: DE

NEW QUESTION 3
Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?

• A. A given launch condition can be assigned to multiple message scenarios simultaneously.
• B. A given launch condition can only be assigned to one message scenario at a time.
• C. A given message scenario can only include one launch condition at a time.
• D. A given message scenario can include multiple launch conditions simultaneously.

Answer: BD

Explanation:
https://docs.oracle.com/en/cloud/saas/field-service/18a/famsc/message-scenario-configuration-guide.pdf

NEW QUESTION 4
Your customer is currently closing booking automatically for their Capacity Categories but they want to be able to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?

• A. If "Work Zone support" is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone.
• B. Under Business Rules, enable "Allow closing booking on work zone level".
• C. Under Quota > View > Configuration, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.
• D. Under Resource & Bucket Info, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.

Answer: C

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faccu/configuring-capacity.html#t_configure_quota_opti

NEW QUESTION 5
Your customer noticed a message that sometimes appears when they are moving activities between resources. The message reads “Soft skill mismatch” and the customer wants it changed to read “Resource does not meet Preferable work skill level”.
Which option fulfills that requirement?

• A. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity Result' category.
• B. From My Display, enable "Show Placeholder IDs', then turn the Glossary Editor o
• C. When the original message appears when moving an activity, click the ID of the message and modify it to the new terminology.
• D. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity to Resource Alert' category.
• E. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Activity Warning' category.

Answer: C

NEW QUESTION 6
Where are permissions enabled for users to access Collaboration?

• A. the Business Rules configuration screen
• B. the Resource Information configuration screen
• C. the User Type configuration screen
• D. the Resource Type configuration screen

Answer: C

Explanation:
https://docs.oracle.com/cloud/february2017/fieldservicecs_gs/FASCL/Collaboration-2.htm#FASCLConfigureUs

NEW QUESTION 7
Which option must you select when you are associating a preconfigured calendar to a resource that is made up of a combination of shifts and nonworking time?

• A. Add a shift to a resource's calendar.
• B. Add working time to a resource's calendar.
• C. Add a work schedule to a resource's calendar.
• D. Add a shift override to a resource's calendar.

Answer: C

Explanation:
https://docs.oracle.com/cloud/august2016/fieldservicecs_gs/FAADU/Administration-4.htm

NEW QUESTION 8
Which two statements are true regarding OIC-OFSC integration?

• A. The OIC platform can only use SOAP-based adapters for OFSC integration; REST-based adapters will not function for the product combination.
• B. Each external system will still require custom code to integrate with OFSC, but OIC will provide a structural framework for the OFSC Inbound and Outbound APIs.
• C. Field mapping and process flows between OFSC and external systems can be accomplished through OIC's GUI.
• D. The OIC platform can only use REST-based adapters for OFSC integration; SOAP-based adapters will not function for the product combination.
• E. Using OIC to integrate OFSC with a customer's systems removes the need to develop custom middleware to integrate each system.

Answer: CE

NEW QUESTION 9
Your customer wants their field technicians to identify potential upsell opportunities for a premium service they offer by asking their customer whether they would be interested in receiving a free three-month trial.
The technician needs to capture and validate customer details to complete this three-month trial. Which three configurations meet this requirement?

• A. Create a File property with a Signature element for customers to complete if they are interested in receiving the trial.
• B. Create a String property with an Email element and use Formatting to ensure that only a valid email address can be entered if the customer would like to receive additional information.
• C. Create a String property with a Phone element and use a Regular Expression to ensure on
• D. properly formatted phone number can be entered if the customer would like to receive additionalinformation
• E. Create an Enumeration property with two radio buttons, one for "Yes" and another for "No".
• F. Create an Integer property with two check boxes, one for "Yes" and another for "No".

Answer: ABD

NEW QUESTION 10
A customer requires that their dispatchers have the ability to modify activity start and end times for their technicians via the Core Manage interface when necessary.
Which option enables that ability?

• A. Enable the "Allow activity reorder inside the route" feature within the Dispatcher User Type.
• B. Enable the "Allow action time adjustment in Manage" feature within the Add Activity/Activity Details context.
• C. Enable the "Allow action time adjustment in Manage" feature for the Dispatcher User Type.
• D. Verify that access to Mobility is enabled within the Dispatcher User Type.

Answer: C

NEW QUESTION 11
Your customer offers a "triple play" service where an installation requires three work skills: "Cable”, "Internet", and "Phone".
To accommodate this service, a work skill group has been set up called "Triple Play", and it includes each of those three skills with levels of 100.
This work skill group is assigned to all technicians, and it is also associated with a "Triple Play" capacity category.
One of the technicians named Billy Bishop also has the "Cable" work skill individually assigned with a level of 50.
Which two statements are true effect this configuration has on activity assignments and capacity management?

• A. An activity with a single work skill "Cable", with a "Required" level of 100, will not be automatically assigned to Billy Bishop.
• B. An activity with a single work skill "Cable", with a "Required" level of 100, will not consume capacity from the "Triple Play" capacity category.
• C. An activity with a single work skill "Cable", with a "Required" level of 100, can be automatically assigned to Billy Bishop.
• D. An activity with a single work skill "Cable", with a "Required" level of 100, will consume capacity, from the "Triple Play' capacity category

Answer: BC

NEW QUESTION 12
A customer is requesting to connect to a 3rd-party webpage via OFSC Mobility. They need to send some parameters to this webpage as part of the call.
Which configuration is correct when you create the Action Link to support this request?

• A. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and enter the parameters to be sent within the "POST data" section.
• B. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select Main Menu items.
• C. Do not mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select "Use Plugin API".
• D. Mark the Action Link as "Is plugin", select the Type as "Native application", enter the URL, enter the parameters within the "POST data" section and select the "Disable the action link in offline option

Answer: A

NEW QUESTION 13
The key values for one of your work zones have changed and you need to update that work zone via a Metadata API call.
The problem is that some of the new key values might already be associated with other work zones, thereby creating potential conflicts.
What are you required to do within the "Replace Work Zone" API call to ensure that the keys sent in the request are the true values to be associated with the work zone you are updating?

• A. Include {"autoResolveConflicts": "1"} as part of the body of the request.
• B. Specify a parameter of "autoResolveconfiicts=1" within the request.
• C. Specify a parameter of "autoResolveconflicts=true" within the request.
• D. Include {"autoResolveConflicts": "true") as part of the body of the request.

Answer: C

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18a/cxfsc/OFSC_Resolving_Conflicts_During_Work_Zone_

NEW QUESTION 14
A Company has a policy that "Gas Leak" and "Repair" Activity Types must be scheduled immediately to the nearest field resource.
In addition, the company needs to ensure that the system routes gas leaks with a higher priority than repairs. What configuration must be used to support this requirement?

• A. Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Gas Leak, Repai
• B. Set the route plan run schedule = immediately.
• C. Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Repair, Gas Lea
• D. Set the route plan run schedule = immediately.
• E. Set a message step that updates the Resource ID property on the activity with the ID of the closest resource to the job when the activity is added to the bucket.
• F. Create a route plan with the cost of not assigning set higher for "Gas Leak" than "Repair" and set the run schedule to Run Routing = Recurrent and Interval = 1 min.

Answer: A

NEW QUESTION 15
A customer wants to configure the OFSC GUI to show when a resource has not activated their route by the exact planned shift start time and send an email to the resource's supervisor.
Which two options are true regarding how this requirement is supported?

• A. Configuring a message scenario using the launch condition "Route is not activated" will also enable the Alert Setting "Route has not been started x minutes after the start time of resource work day".
• B. The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 1 minute(s).
• C. The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 0 minute(s).
• D. The configuration related to email notification must be performed in the Message Scenarios.

Answer: AB

NEW QUESTION 16
Which three options represent capabilities of the broadcast feature within Collaboration initiated via OFSC Mobility?

• A. broadcast messages to users based on their assigned Collaboration group(s)
• B. broadcast messages to users based on their proximity to a location on the map
• C. broadcast messages to users based on their compliance with Smart Location settings
• D. broadcast messages to users based on their matches to an activity's work zone, work skill, and timing requirements
• E. broadcast messages to users based on their assigned Help Desk(s)
• F. broadcast messages to users based on their assigned User Type

Answer: CDF

NEW QUESTION 17
Your company has three different levels of "VIP" customers - Gold, Silver, and Bronze
On an Activity Details record, there is a read-only "VIP Status" property where one of these options will be selected.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A "VoD Service Trial" Integer check box property has been created.
What must you do in order to ensure that the check box is visible only in the Activity Details screen for Gold VIP member?

• A. Create a Filter to only show the VoD Service Trial Property if "Gold" appears on the Activity Details page.
• B. Set a condition within the VoD Service Trial property to limit visibility.
• C. Use a regular expression to limit valid entries to "Gold" only.
• D. Add the VoD Service Trial property with a conditional Visibility to the Activity Details screen.

Answer: B

NEW QUESTION 18
Which two statements are true regarding managing inventory within OFSC?

• A. A resource with eligible permissions can add inventory to his or her own pool.
• B. Missing required inventory does not restrict an activity from being completed.
• C. When customer inventory is de-installed, it is moved to the "Resource" pool.
• D. Filters can be created for inventory.

Answer: AC

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/CXFSC/OFSC_List_of_Tasks_Methods_Inventorie

NEW QUESTION 19
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