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NEW QUESTION 1

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Microsoft Dynamics 365 administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: From Dynamics 365, select Email Configuration. In the active mailbox for the user, update the name.
Does the solution meet the goal?

  • A. Yes
  • B. No

Answer: B

NEW QUESTION 2

You are a Dynamics 365 for Customer Service developer. You need to configure a new solution.
What should you configure in the new solution?

  • A. Package type
  • B. Installed date
  • C. Publisher
  • D. Team ownership

Answer: C

NEW QUESTION 3

You are a Dynamics 365 for Customer Service system administrator. You receive an email notification that you have reached 80 percent of your Dynamics 365 stage limit. You perform the following actions to free up space:
• Delete known items that use large amount of storage.
• Perform bulk deletes on suspended system jobs.
• Delete audit logs older than six months old.
• Delete email attachments older than two years old.
The total storage used indicator shows that the storage amount has not changed after you perform the actions.
You need to determine why the storage amount has not changed What is the cause?

  • A. Email attachments can only be deleted when the associated email is deleted.
  • B. The current audit log cannot be deleted.
  • C. The system can take up to 24 hours to update storage information.
  • D. Suspended workflows are in a waiting state, therefore cannot be deleted.

Answer: C

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/free-storage-space

NEW QUESTION 4

You are a Dynamics 365 for Customer Service developer. A salesperson creates a chart.
You need to ensure that the chart is available to all users on the team.
Which actions should the salesperson perform? To answer, drag the appropriate actions to the correct users. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
MB-200 dumps exhibit

  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 5

You are a Dynamics 365 for Customer Service system administrator for a Sandbox and a Production instance. A user forgets to sign out from a shared device connected to a Production instance. A second user makes
changes to records using the credentials of the first user.
You need to implement user session timeouts to prevent this type of issue from recurring. Where should you configure this feature?

  • A. each Dynamics 365 instance
  • B. each user m Microsoft 365 admin center
  • C. each user in Dynamics 365
  • D. each instance of Microsoft Azure Active Directory (Azure AD) associated to the tenant

Answer: A

NEW QUESTION 6

A hospital uses Dynamics 365 Customer Engagement. The scheduling department schedules doctors for surgeries.
You need to configure relationships between doctor and patient records.
From the doctor entity, which relationship types should you use? To answer, drag the relationship types for the correct scenarios. Each relationship type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
MB-200 dumps exhibit

  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-and-edit-1n-relationship

NEW QUESTION 7

You need to prompt the caseworker when populating the allergies field.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
MB-200 dumps exhibit

  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 8

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: Ask the Microsoft 365 administrator to sign in to the admin portal and change the user name. Does the solution meet the goal?

  • A. Yes
  • B. No

Answer: B

NEW QUESTION 9

You manage a Dynamics 365 environment. You create a global option set for a custom solution. You observe the following issues with the global option set:
• The default prefix is incorrect
• The option set value is too long.
You need to change the option set value and ensure the correct prefix is used.
Which actions should you perform? To answer, drag the appropriate actions to the correct options. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
MB-200 dumps exhibit

  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 10

You export a Microsoft Excel workbook from Dynamics 365. The workbook contains 10,000 rows of data. You email the workbook and a description of the data to another user. The user reports that they can only see 500 rows of data. You need to determine why the user cannot view all the data. Why is the user unable view all available data?

  • A. You selected the This Page Only option and exported a static worksheet.
  • B. You exported a Pivot Table workshee
  • C. The user does not have the appropriate security role in Dynamics 365 to see all records.
  • D. You ran a report in Dynamics 365 Customer Engagement and then saved the report as an Excel file.
  • E. You exported a dynamic workshee
  • F. The user does not have the appropriate permissions in Excel to see all records.

Answer: A

NEW QUESTION 11

A company identifies a new opportunity.
Sales associates must collaborate to convert the opportunity to a sale. All associates have access to Microsoft SharePoint but some associates do not have access to Dynamics 365 for Sales.
You need to ensure that users can collaborate on a single platform that directly integrates with Dynamics 365 data.
Which tool should you use?

  • A. Microsoft Skype for Business
  • B. Microsoft OneDrive for Business
  • C. Yammer
  • D. Microsoft Office 365 Delve
  • E. Microsoft Office 365 Groups

Answer: E

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/collaborate-with-colleagues-using-

NEW QUESTION 12

You are a Dynamics 365 for Customer Service developer. You create a custom entity and add custom fields to the case entity.
You must create a solution to include only the custom entity and case entity changes. The solution must allow import and export without errors.
You need to create the solution.
Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point

  • A. Create a case entity in the new solution and add the custom fields to the new case entity.
  • B. Create a new solution and add the entity named Case to the solutio
  • C. Add the custom fields to the case entity.
  • D. Create the custom entity and custom fields in the case entity within the default solution.
  • E. Add an existing unused entity to the solutio
  • F. Rename the entity to the custom entit
  • G. Add fields needed for the case entity.
  • H. Create the custom entity in the new solution and add the appropriate fields, forms, and views.

Answer: BE

NEW QUESTION 13

You ate a Dynamics 365 for Customer Service system administrator. You are unable to import a translation file.
You need determine if the file being imported is of the right type and format, and that the file conforms to maximum field length requirements.
Which parameters should you use? To answer, select the appropriate options in the answer area. NOTE; Each correct selection 15 worth one point.
MB-200 dumps exhibit

  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 14

You are a Dynamics 365 for Customer Service system administrator. You create a workflow that requires customizations to automate lead follow-up activities.
You need to migrate the production customizations to this new Dynamics 365 production instance. You must not migrate any data to the production instance.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
MB-200 dumps exhibit

  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
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NEW QUESTION 15

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive operational impact percentages while others detail negative operational percentages.
Users report that the system is less responsive than in the past. You need to improve system performance.
Solution: Select optimize for log items that have optimizations available and an operational impact of zero percent.
Does the solution meet the goal?

  • A. Yes
  • B. No

Answer: A

NEW QUESTION 16

You create and share a Microsoft Flow button for the Account entity. The button sends a Microsoft Teams meeting invitation from Dynamics. Which users can view the flow button run history?

  • A. People with the appropriate role can see all run history.
  • B. Every user can view all run history.
  • C. System administrators may only view the run history.
  • D. Each user can only view their run history.
  • E. Only the user who creates the button can view the run history for all users.

Answer: E

Explanation:
References:
https://docs.microsoft.com/en-us/flow/share-buttons

NEW QUESTION 17

You are a Dynamics 365 for Customer Service administrator. You install the Gamification solution for Dynamics 365.
Users must be granted the minimum privileges required to perform tasks. You need to assign minimal security roles to users.
Which security roles should you use? To answer, select the appropriate options in the answer area. NOTE; Each correct selection is worth one point.
MB-200 dumps exhibit

  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/gamification/understand-security-roles

NEW QUESTION 18

You are a Dynamics 365 for Customer Service system administrator.
You need to implement a Dynamics 365 portal that allows customers to perform the following tasks:
MB-200 dumps exhibit Post product experience information to forums.
MB-200 dumps exhibit Enter issues in an online support center.
MB-200 dumps exhibit Enter ideas for future products.
Which type of portal should you implement?

  • A. Partner
  • B. Customer Self-Service
  • C. Employee Self-Service
  • D. Community
  • E. Custom

Answer: B

NEW QUESTION 19

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note. You need to find the note.
Solution: Use Relevance Search to search for the word run. Does the solution meet the goal?

  • A. Yes
  • B. No

Answer: A

NEW QUESTION 20

You manage the Dynamics 365 for Customer Service environment for an organization. Microsoft SharePoint will not be deployed in the environment for a year.
You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to help the sales team with internal collaboration efforts.
Which three solutions can you currently implement? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

  • A. Microsoft OneDrive for Business
  • B. Microsoft Yammer
  • C. Microsoft OneNote
  • D. Microsoft Skype for Business
  • E. Microsoft Exchange Online

Answer: BDE

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/add-office-365-online-services

NEW QUESTION 21

You are a Dynamics 365 Customer Engagement administrator. Each team will use Microsoft Excel in different ways.
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You need to select an Excel option to meet the needs of each team.
Which Excel option should be deployed for each team? To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.
MB-200 dumps exhibit

  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/export-data-excel

NEW QUESTION 22
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