Avaya 7765X Faq 2021

NEW QUESTION 1
What are three ways to assign eLearning courses/quizzes? (Choose three.)

• A. Interaction playback
• B. Learn>Library
• C. Management
• D. Coaching
• E. Evaluation

Answer: BCE

NEW QUESTION 2
Which two ACD integrations are allowed with IP Office? (Choose two.)

• A. Avaya Aura Contact Center
• B. Avaya Contact Center Select
• C. Avaya IP Office Contact Center
• D. Avaya Call Center Elite

Answer: CD

NEW QUESTION 3
Which Workforce Optimization Select component(s) are required for CM+AACC (Active) deployment?

• A. AES Adapter, Avaya Adapter, AACCNetAdapter
• B. Avaya Adapter and AACCNetAdapter
• C. AACCNet Adapter and AES Adapter
• D. AES Adapter

Answer: B

NEW QUESTION 4
How can a quality evaluator perform mock evaluations?

• A. by creating a custom evaluation type
• B. by associating a custom evaluation type, while evaluating the interaction
• C. by selecting 'Normal' as the evaluation type, while evaluating an interaction
• D. by creating and associating a custom evaluation type, which is flagged as ignored from scoring, while evaluating

Answer: D

NEW QUESTION 5
Where can the Calibration task that have been assigned to Quality Analyst be viewed?

• A. Evaluate > My Assignments
• B. Calibrations
• C. View Evaluations
• D. Evaluate > Adhoc Evaluations

Answer: B

NEW QUESTION 6
A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Manager switch as the telephony switching platform.
Under the ACD in the standard setup screen, which option should the technician select?

• A. ICR
• B. AACC
• C. ACCS
• D. IPOCC

Answer: D

NEW QUESTION 7
To which module(s) does the Avaya Workforce Optimization Select default 'admin' user have access?

• A. Administration and Reports module
• B. Administration and Live Monitoring module
• C. only Administration module
• D. all modules

Answer: A

NEW QUESTION 8
A user is not able to see interactions in the web application. Which action is not valid for resolving this problem?

• A. Verify that the TAPI adapter and Recorder service are running.
• B. Verify that the IP Office System Password is accurate.
• C. Verify the SNMP communication in TAPI adapter configuration is not set to Public.
• D. Verify that the SNMP is enabled in IP Office.

Answer: B

NEW QUESTION 9
For which three purposes can the Desktop Monitor tool be used? (Choose three.)

• A. archiving calls
• B. on demand recording based on agent activity
• C. tagging business variables to an interaction
• D. warning the agents about unwarranted activity
• E. masking and muting Interactions where there is sensitive information

Answer: ABD

NEW QUESTION 10
Which three AWFOS server roles are supported by the AWOFS installer? (Choose three.)

• A. Web application
• B. Database
• C. Recorder
• D. Reports
• E. Evaluate

Answer: ABC

NEW QUESTION 11
When logging into the SysAdmin web application, what is the basic troubleshooting step recommended if the Error Message "Invalid License Key" is displayed?

• A. Ensure the Sys Admin has established the AWFOS DB connectivity.
• B. Ensure the services are restarted after the install.
• C. Ensure the WebLM service is reachable from the server on which SysAdmin service Is installed.
• D. Ensure the server is restarted after the install.

Answer: C

NEW QUESTION 12
Where can you create data partitioned Organization Unit types, and how many can be created?

• A. Asset Management, 2
• B. AWFOS, 1
• C. Tenant Administration, 1
• D. System Configuration, 2

Answer: C

NEW QUESTION 13
In which three scenarios is Interaction download allowed? (Choose three.)

• A. When the Agent who took the Interaction has resigned
• B. When the Interaction is tagged not to be downloaded
• C. When the Interaction is tagged with Flag for QA
• D. When the Interaction is archived

Answer: ACD

NEW QUESTION 14
Which two ways can the Privileges for a set of employees be modified, without disturbing the privileges defined for other employees belonging to the same Role? (Choose two.)

• A. Modify privileges for each employee.
• B. Create a role with a new set of privileges, and associate the employees.
• C. Modify the privileges at Role level.
• D. Modify privileges for the selected employees in bulk.

Answer: BD

NEW QUESTION 15
The error message displayed is:
"You cannot play this interaction as the audio could not be loaded either because of unsupported file format or server/network failure."
Which action is not a valid troubleshooting step to help resolve the error?

• A. Check if the user has permission to play the Interaction.
• B. Check if the file is available in the storage location.
• C. Check if the Media Manager service is running.
• D. Check if the browser supports HTML5.

Answer: D

NEW QUESTION 16
What is the number of databases that are created in the SQL Server?

• A. 3
• B. 1
• C. 2
• D. 4

Answer: A

NEW QUESTION 17
How can a user access data of employees belonging to a different reporting hierarchies?

• A. Create and give access to a custom group.
• B. Create a custom group.
• C. Give access to the supervisor group.
• D. Modify the role hierarchy so that all the employees report to the user.

Answer: B

NEW QUESTION 18
For IP Office/ACCS, which components have to be configured in system management to record calls?

• A. TAPIAdapter/AvayaAdapter/Recorder
• B. AESAdapter/AvayaAdapter/Recorder
• C. TAPIAdapter/AACCNetAdapter/Recorder
• D. AESAdapter/AvayaAdapter/AACCNetAdapter/Recorder

Answer: C

NEW QUESTION 19
Which ACD integration is allowed with CS1K PBX switch?

• A. Avaya Call Center Elite
• B. Avaya IP Office Contact Center
• C. Avaya Aura Contact Center
• D. Avaya Contact Center Select

Answer: B

NEW QUESTION 20
Which organization level is recommended as a best practice for setting up Feature permissions?

• A. Role level
• B. Employee level
• C. Group level
• D. OU level

Answer: B

NEW QUESTION 21
Which three are in the pre-install checklist? (Choose three.)

• A. Valid SMTP (Mail) server Address
• B. Compatible server OS
• C. Server Port assignments
• D. Avaya WebLM
• E. Set Java environment variable

Answer: ACD

NEW QUESTION 22
When an Interaction is Flagged for QA, where can the QA Analyst see this interaction?

• A. Plans
• B. Evaluate > My Assignments
• C. Adhoc Evaluations
• D. View Evaluations
• E. Distribution Pool

Answer: B

NEW QUESTION 23
Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the Eastern Time zone and the supervisor is located in Mountain Time zone.
When supervisor views the particular agent interaction, in which time zone will the call start time be showing?

• A. Mountain Time
• B. Pacific Time
• C. System Time
• D. Eastern Time

Answer: D

NEW QUESTION 24
......