Realistic ServiceNow CIS-ITSM Free Samples Online

NEW QUESTION 1
What are the Release types available on the baseline release record?

• A. Standard, Normal, Prototype, Patch
• B. Alpha, Beta, Snapshot, Nightly, Milestone, Release Candidate
• C. Standard, Normal, Emergency
• D. Major, Minor Upgrade, Emergency Maintenance, Patch

Answer: D

NEW QUESTION 2
Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?

• A. Content Item
• B. Record Producer
• C. Knowledge Item
• D. Order Guide
• E. Catalog Item

Answer: A

NEW QUESTION 3
The ability to authorize requests is enabled using a role which requires a user license. What is this role?

• A. sn_approval_write
• B. sc_approver
• C. approver
• D. approver_user

Answer: D

NEW QUESTION 4
Where can a change manager define the interval frequency for unauthorized change detection?

• A. The ci.change.unplanned business rule
• B. Event Processing Properties module
• C. Unauthorized Change Properties module
• D. Unauthorized change flow

Answer: C

NEW QUESTION 5
What are key relationships between Change and Release Management? Choose 3 answers

• A. A Change can contain one or more Releases
• B. A Release can contain one or more Changes
• C. Release management application is required, to use the Change management application
• D. Change management provides governance which includes Release management
• E. Change includes planning and approvals, Release includes building resting and execution of changes

Answer: CDE

NEW QUESTION 6
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?

• A. Change - Emergency - Review
• B. Change - Emergency - Authorize
• C. Change - P1 - Review
• D. Change - Major Incident - Authorize
• E. Change - Emergency - PIRQUESTION NO:

Answer: A

NEW QUESTION 7
Which of the following catalog client script methods will modify the choice list options available to an end user on a catalog item?

• A. onSubmit
• B. onLoad
• C. onSave
• D. onLaunch

Answer: B

NEW QUESTION 8
What would you use to create Incident records based on email sent by users or systems?

• A. Transform Map
• B. Record Producer
• C. Inbound Flow Action
• D. Data Collection Job

Answer: C

NEW QUESTION 9
In what table are Change records stored?

• A. Change [change_task]
• B. Change Request [rfc]
• C. Change Request [change_request]
• D. Change [change]
• E. Change [task_change]

Answer: C

NEW QUESTION 10
When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)

• A. If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field
• B. If selected CI has a Support group, write that group to the Assignment group field
• C. If selected CI has an Owner group, write that group to the Assignment group field
• D. If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field

Answer: BD

NEW QUESTION 11
How is granular read and write access for a specific change model defined?

• A. Setting Advanced Security to true and applying user criteria
• B. Configuring ACL's on the Create New landing page
• C. Change properties
• D. Configuring ACL's on the chge_model table

Answer: A

NEW QUESTION 12
Your customer wants to use the Normal change model, but wants to add another level of approval for changes relating to the Service, SAP Enterprise Services.
What should you do to satisfy this requirement?

• A. Add a new Policy Input to the Normal Change Approval Policy
• B. Add a new Decision to the Normal Change Approval Policy
• C. Add a new Change Approval Policy
• D. Add a new Decision to the Normal Change Workflow

Answer: B

NEW QUESTION 13
Which of the following cannot be defined or set through a Catalog UI Policy?

• A. Apply a requirement to all form views
• B. Setting a variable to mandatory
• C. Reverse UI Policy if conditions are false
• D. Setting a variable to read-only

Answer: A

NEW QUESTION 14
Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.
Which business rule already satisfies this requirement?

• A. Populate Assignment Group based on CI/SO
• B. Populate Assignment Group based on Cl Support Group
• C. Problem Assignment Group based on CI Support Group
• D. ITSM Best Practice Group Assignment

Answer: A

NEW QUESTION 15
The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.
What advice do you give regarding SLAs on Problem records?

• A. SLAs re recommended in the ITIL framework for problem management
• B. SLAs are be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take
• C. SLAs are available for problem management, but require custom code
• D. SLAs are essential to problem management, as support specialists need to quickly identify root causes

Answer: B

Explanation:
https://docs.servicenow.com/ja-JP/bundle/utah-it-service- management/page/product/problem- management/concept/c_ProblemManagementProcess.html

NEW QUESTION 16
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