How Many Questions Of ITILF Braindump

NEW QUESTION 1
Which one of the following is NOT an objective of problem management?

• A. Minimizing the impact of incidents that cannot be prevented
• B. Preventing problems and resulting incidents from happening
• C. Eliminating recurring incidents
• D. Restoring normal service operation as quickly as possible

Answer: D

NEW QUESTION 2
Which one of the following is an objective of release and deployment management?

• A. To standardize methods and procedures used for efficient and prompt handling of all changes
• B. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
• C. To ensure that the overall business risk of change is optimized
• D. To define and agree release and deployment plans with customers and stakeholders

Answer: D

NEW QUESTION 3
Which of the following is NOT part of the Service Design phase of the Service Lifecycle?

• A. Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organization
• B. Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced
• C. Produce and maintain all necessary Service Transition packages
• D. Measuring the effectiveness and efficiency of Service Design and the supporting processes

Answer: C

NEW QUESTION 4
Which of the following BEST describes technical management?

• A. A function responsibilities for facilities management and building control systems
• B. A function that provides hardware repair services for technology involved in the delivery of service to customers
• C. Senior managers responsibilities for all staff within the technical support function
• D. A function that includes providing technical expertise and overall management of the IT infrastructure

Answer: D

NEW QUESTION 5
What is IT Governance concerned with?

• A. Measuring and improving the efficiency and effectiveness of IT processes
• B. Ensuring that IT processes support the organization's strategies and objectives
• C. Reducing the total cost of providing services to the business
• D. Ensuring that targets documented in Service Level Agreements (SLAs) are met

Answer: B

NEW QUESTION 6
Which two elements of financial management for IT services are mandatory?

• A. Budgeting and charging
• B. Accounting and charging
• C. Budgeting and accounting
• D. Costing and charging

Answer: C

NEW QUESTION 7
Which of the following is a responsibility of Supplier Management?

• A. Development, negotiation and agreement of contract
• B. Development, negotiation and agreement of Organizational Level Agreements
• C. Development, negotiation and agreement of Service Level Agreement
• D. Development, negotiation and agreement of Service Portfolio

Answer: A

NEW QUESTION 8
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

• A. A service option
• B. A service transition package (STP)
• C. A service design package (SDP)
• D. A service charter

Answer: C

NEW QUESTION 9
Removing or restricting rights to use an IT Service is the responsibility of which process?

• A. Access Management
• B. Incident Management
• C. Request Fulfillment
• D. Change Management

Answer: A

NEW QUESTION 10
The Supplier Management process includes:
1: Service Design activities, to ensure that contracts will be able to support the service requirements
2: Service Operation activities, to monitor and report supplier achievements
3: Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business

• A. 1 and 2 only
• B. 1 only
• C. All of the above
• D. 1 and 3 only

Answer: C

NEW QUESTION 11
Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

• A. Change management
• B. IT service continuity management
• C. Financial management for IT services
• D. Service catalog management

Answer: B

Explanation:
Reference: http://wiki.en.it-processmaps.com/index.php/ITIL_V3_Service_Design (See IT service continuity management)

NEW QUESTION 12
Which one of the following is NOT a valid purpose or objective of problem management?

• A. To prevent problems and resultant incidents
• B. To manage problems throughout their lifecycle
• C. To restore service to a user
• D. To eliminate recurring incidents

Answer: C

NEW QUESTION 13
The group that authorizes changes that must be installed faster than the normal process is called the?

• A. Emergency CAB (ECAB)
• B. Urgent Change Authority (UCA)
• C. Urgent Change Board (UCB)
• D. CAB Emergency Committee (CAB/EC)

Answer: A

NEW QUESTION 14
Which of the following BEST describes the purpose of access management?

• A. To provide a channel for users to request and receive standard services
• B. Provides the rights for users to be able to use a service or group of services
• C. To prevent problems and resulting Incidents from happening
• D. To detect security events and make sense of them

Answer: B

NEW QUESTION 15
Which of the following should be documented in an incident model?
1: Details of the service level agreement (SLA) pertaining to the incident
2: Chronological order of steps to resolve the incident

• A. 1 only
• B. 2 only
• C. Both of the above
• D. Neither of the above

Answer: B

NEW QUESTION 16
Which of the following statements MOST correctly identifies the scope of design coordination activities?

• A. Only changes that introduce new services are included
• B. All changes are mandated to be included
• C. Only changes to business critical systems are included
• D. Any changes that would benefit the organization are included

Answer: D

NEW QUESTION 17
The BEST description of the guidance provided by Service Design is?

• A. The design and development of new services
• B. The design and development of service improvements
• C. The design and development of services and service management processes
• D. The day-to-day operation and support of services

Answer: C

NEW QUESTION 18
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