A Review Of Downloadable ITILF Preparation Exams
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Free demo questions for ISEB ITILF Exam Dumps Below:
NEW QUESTION 1
Access management is closely related to which other process?
- A. Capacity management only
- B. 3rd line support
- C. Information security management
- D. Change management
Answer: C
NEW QUESTION 2
Match the following activities with the Deming Cycle stages
1: Monitor, Measure and Review
2: Continual Improvement
3: Implement Initiatives
4: Plan for Improvement
- A. 1 Plan, 2 Do, 3 Check, 4 Act
- B. 3 Plan, 2 Do, 4 Check, 1 Act
- C. 4 Plan, 3 Do, 1 Check, 2 Act
- D. 2 Plan, 3 Do, 4 Check, 1 Act
Answer: C
NEW QUESTION 3
Which Functions are included in IT operations management?
- A. Network management and application management
- B. Technical management and change management
- C. IT operations control and facilities management
- D. Facilities management and release management
Answer: C
NEW QUESTION 4
Which of the following activities is NOT a part of the Deming Cycle?
- A. Act
- B. Plan
- C. Do
- D. Coordinate
Answer: D
NEW QUESTION 5
Which one of the following is the BEST description of a service-based service level agreement (SLA)?
- A. An agreement with an individual customer group, covering all the services that they use
- B. An agreement that covers one service for a single customer
- C. An agreement that covers service specific issues in a multi-level SLA structure
- D. An agreement that covers one service for all customers of that service
Answer: D
NEW QUESTION 6
Which one of the following statements is CORRECT?
- A. The configuration management system is part of the known error database
- B. The service knowledge management system is part of the configuration management system
- C. The configuration management system is part of the service knowledge management system
- D. The configuration management system is part of the configuration management database
Answer: C
NEW QUESTION 7
Which of the following defines the level of protection in Information Security Management?
- A. The IT Executive
- B. The ISO27001 Standard
- C. The Business
- D. The Service Level Manager
Answer: C
NEW QUESTION 8
Which of the following are objectives of Service Design?
1) Design Services to satisfy business objectives.
2) Identify and manage risk.
3) Design effective and efficient processes
4) Design a secure and resilient IT infrastructure.
- A. 1 Only
- B. 2 and 3 onl
- C. 1, 2 and 4 onl
- D. All of the above
Answer: D
NEW QUESTION 9
A plan for managing the end of a supplier contract should be created when?
- A. The contract is being negotiated
- B. The contract is about to be ended
- C. The Supplier Manager decides that there is a risk the contract might need to end soon
- D. The contract has been agreed
Answer: A
NEW QUESTION 10
What are the processes within Service Operation?
- A. Event Management, Incident Management, Problem Management, Request Fulfillment and Access Management
- B. Event Management, Incident Managemen
- C. Change Management and Access Management
- D. Incident Management, Problem Management, Service Desk, Request Fulfillment and Management
- E. Incident Management, Service Desk, Request Fulfillment, Access Management and Event Management
Answer: A
NEW QUESTION 11
Which of the following activities are responsibilities of a Supplier Manager?
1) Negotiating and agreeing Contracts
2) Updating the Supplier and Contract database
3) Planning for possible closure, renewal or extension of contracts
4) Managing relationships with internal suppliers
- A. 1, 2 and 3 only
- B. 1, 3 and 4 only
- C. 2, 3 and 4 only
- D. None of the above
Answer: A
NEW QUESTION 12
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
- A. Service Strategy
- B. Continual Service Improvement
- C. Service Operation
- D. Service Design
Answer: B
NEW QUESTION 13
What is the BEST description of an operational level agreement (OLA)?
- A. An agreement between the service provider and another part of the same organization
- B. An agreement between the service provider and an external organization
- C. A document that describes to a customer how services will be operated on a day-to-day basis
- D. A document that describes business services to operational staff
Answer: A
NEW QUESTION 14
Where would you expect incident resolution targets to be documented?
- A. A service level agreement (SLA)
- B. A request for change (RFC)
- C. The service portfolio
- D. A service description
Answer: A
NEW QUESTION 15
Which of the following should be done when closing an incident?
1: Check the incident categorization and correct it if necessary
2: Check that the user is satisfied with the outcome
- A. 1 only
- B. Both of the above
- C. 2 only
- D. Neither of the above
Answer: B
NEW QUESTION 16
Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, the processes and the technology are considered during development?
- A. Service Design
- B. Service Strategy
- C. Service Operation
- D. Continual Service Improvement
Answer: A
NEW QUESTION 17
Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?
- A. Service level management
- B. Problem management
- C. Change management
- D. Event management
Answer: B
NEW QUESTION 18
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