All About Best Quality Education-Cloud-Consultant Testing Software

NEW QUESTION 1
A school of engineering is interested in Salesforce. There are several other Salesforce environments across the university with varying degrees of usage and configuration. The university is largely decentralized where schools operate independently of each other and often in silos. There is high turnover in staff and leadership.
Which Salesforce environment strategy should the consultant recommend?

• A. The school of engineering should have its own Salesforce environment.
• B. The university should consolidate all of the Salesforce environments.
• C. The school of engineering should initiate a Center of Excellence (CoE).

Answer: A

Explanation:
The consultant should recommend that the school of engineering should have its own Salesforce environment as a Salesforce environment strategy for the school of engineering that is interested in Salesforce and there are several other Salesforce environments across the university with varying degrees of usage and configuration, the university is largely decentralized where schools operate independently of each other and often in silos, and there is high turnover in staff and leadership. A Salesforce environment is an instance of Salesforce that contains a set of data, metadata, features, or configurations. The school of engineering should have its own Salesforce environment as a Salesforce environment strategy for the school of engineering that is interested in Salesforce and there are several other Salesforce environments across the university with varying degrees of usage and configuration, the university is largely decentralized where schools operate independently of each other and often in silos, and there is high turnover in staff and leadership by having more control, flexibility, and autonomy over their own data, metadata, features, or configurations without being affected by or affecting other schools?? environments. The university should not consolidate all of the Salesforce environments, the school of engineering should not initiate a Center of Excellence (CoE), or the school of engineering should not share an existing Salesforce environment with another school as a Salesforce environment strategy for the school of engineering that is interested in Salesforce and there are several other Salesforce environments across the university with varying degrees of usage and configuration, the university is largely decentralized where schools operate independently of each other and often in silos, and there is high turnover in staff and leadership. References:
✑ https://help.salesforce.com/s/articleView?id=sf.environments.htm&type=5
✑ https://www.salesforce.org/wp- content/uploads/2019/03/Education_Cloud_COE_Guide.pdf

NEW QUESTION 2
The Advancement office wants to replace its legacy system with Salesforce and has hired a consultant to help build a CRM strategy.
Which recommendation should the consultant make to meet this requirement?

• A. Implement Nonprofit Success Pack (NPSP).
• B. Start solution design during a discovery session.
• C. Prioritize the organization's initiatives.

Answer: C

Explanation:
A CRM strategy is a plan that outlines how an organization will use Salesforce to achieve its goals and objectives. A consultant should recommend prioritizing the organization??s initiatives as part of the CRM strategy, as this will help align the Salesforce solution with the most important and urgent needs of the Advancement office, such as fundraising, donor engagement, alumni relations, etc. Prioritizing the initiatives will also help define the scope, timeline, and budget of the project, as well as the key stakeholders, success metrics, and risks involved2. Implementing Nonprofit Success Pack (NPSP) is a possible solution option, but not a recommendation for the CRM strategy. Starting solution design during a discovery session is a project management best practice, but not a recommendation for the CRM strategy.

NEW QUESTION 3
Where can a customer access the open-source common sprint project code repositories?

• A. Trailblazer Community
• B. Partner Community
• C. GitHub

Answer: C

Explanation:
GitHub is a web-based platform that hosts open-source code repositories for developers to collaborate on projects1. Customers can access the common sprint project code repositories on GitHub by visiting the Salesforce.org Open Source Commons organization page2. There, they can find various community projects stemming from Salesforce.org Open Source Community Sprints, such as Data Generation Toolkit, Outbound Funds Module, and Membership Schema and Benefits2. These projects are compatible with Education Cloud and can be used to extend its functionality and
features. References:
✑ 1: What is GitHub? - GitHub Docs3
✑ 2: Salesforce.org Open Source Commons - Community Sprint Projects4

NEW QUESTION 4
A university is migrating from its Education Data Architecture org to Education Cloud. Which consideration should the consultant discuss with the university?

• A. Education Cloud uses the Household Account model.
• B. Education Cloud uses the Administrative Account model
• C. Education Cloud uses Person Accounts.

Answer: B

Explanation:
✑ Understanding Account Models in Education Cloud: Education Cloud typically uses the Administrative Account model to manage relationships and hierarchies between contacts (students, parents, etc.) and accounts (departments, institutions, etc.).
✑ Administrative Account Model: This model allows educational institutions to maintain a structured and organized view of their data, which is essential for managing various relationships and processes within the institution.
✑ Migration Considerations:
✑ Steps to Implement: References:
✑ Salesforce Education Cloud Documentation: Salesforce Help: Administrative Account Model

NEW QUESTION 5
An Admissions office wants to digitize and automate transcript requests. Currently, applicants, must follow a set of manual steps they could be more user friendly. The Admissions office wants a declaratively configured, publish facing from that created data in Salesforce.
Which solution should the consultant recommend to meet the requirement?

• A. Email-to-case
• B. Process Builder
• C. Salesforce Files
• D. App on the AppExchange

Answer: D

Explanation:
An app on the AppExchange is a solution that the consultant can recommend to meet the requirement of creating a declaratively configured, public facing form that creates data in Salesforce. An app on the AppExchange is an application that provides additional features and solutions for Salesforce. There are many apps on the AppExchange that offer form building capabilities, such as creating web forms, surveys, or quizzes, and capturing data from them in Salesforce. The consultant can help the Admissions office choose an app that meets their needs and budget. Email-to-case, Process Builder, and Salesforce Files are not solutions that can create a declaratively configured, public facing form that creates data in Salesforce. References:
✑ https://appexchange.salesforce.com/appxStore?type=App&keyword=form%20builder
✑ https://trailhead.salesforce.com/en/content/learn/modules/appexchange_basics

NEW QUESTION 6
An institution is experiencing record locking and sharing performance issues in a Salesforce org with the Education Data Architecture (EDA). A consultant notices there are more than 10,000 child records associated to a single parent record.
Which object should the consultant review first?

• A. Accounts
• B. Relationships
• C. Affiliations

Answer: B

Explanation:
The consultant should review the Relationships object first when noticing that there are more than 10,000 child records associated to a single parent record for the institution that is experiencing record locking and sharing performance issues in a Salesforce org with EDA. The Relationships object is an object in EDA that allows users to store information about how two Contacts are related to each other, such as parent-child, sibling, or spouse. The Relationships object can cause record locking and sharing performance issues in a Salesforce org with EDA if there are too many child records associated to a single parent record, such as a Contact with many Relationships or Affiliations. The consultant should review the Relationships object first when noticing that there are more than 10,000 child records associated to a single parent record for the institution that is experiencing record locking and sharing performance issues in a Salesforce org with EDA by checking if there are any data skew or ownership skew issues and applying best practices to resolve them. Accounts or Affiliations are not objects that the consultant should review first when noticing that there are more than 10,000 child records associated to a single parent record for the institution that is experiencing record locking and sharing performance issues in a Salesforce org with EDA. References:
✑ https://powerofus.force.com/s/article/EDA-Relationships
✑ https://developer.salesforce.com/docs/atlas.en-us.salesforce_large_data_volumes_bp.meta/salesforce_large_data_volumes_bp/l dv_deployments_introduction.htm

NEW QUESTION 7
A university Advancement office uses the Education data Architecture (EDA).
Which EDA functionality should the Advancement office use to track historical data for targeted outreach and donation opportunities?

• A. Affiliation
• B. Relationship
• C. Attribute

Answer: A

Explanation:
✑ Tracking Historical Data with EDA:
✑ Using Affiliations for Targeted Outreach:
✑ Implementation Steps:
References:
✑ Salesforce EDA Documentation: Affiliations

NEW QUESTION 8
A university is planning an enterprise-wide implementation of Education Cloud. It has asked the consultant to do an analysis of Education Cloud functionality to identify additional apps it may need to purchase.
What is a standard feature of Education Cloud?

• A. Student Advising
• B. Event Management
• C. Order Management

Answer: A

Explanation:
✑ Features of Student Advising:
✑ Implementation:
References:
✑ Salesforce Education Cloud Documentation: Student Success Hub

NEW QUESTION 9
The School of Engineering is interested in a Salesforce email marketing tool that scores email activity from campaigns and mass communications, as well as individual emails sent from recruiters. Recruiters want the flexibility to send emails from their Outlook account or from Salesforce. The marketing director wants recruiters to use branded email templates.
Which solution should the consultant recommend?

• A. Email Studio and Salesforce Inbox
• B. Account Engagement and Salesforce Engage
• C. Account Engagement and Salesforce Inbox

Answer: A

Explanation:
Email Studio is a Salesforce email marketing tool that allows users to create, send, and track personalized email campaigns and mass communications1. Email Studio also provides features such as email scoring, which measures the engagement level of each email recipient based on their actions, such as opening, clicking, or unsubscribing2. Salesforce Inbox is a Salesforce tool that integrates email applications such as Outlook with Salesforce, allowing users to access CRM data and features from their email inbox3. Salesforce Inbox also enables users to send emails from their Outlook account or from Salesforce using branded email templates4.
Account Engagement is a Salesforce tool that provides insights and recommendations for sales reps to engage with their accounts based on AI analysis of email activity, web activity, and CRM data5. However, Account Engagement is not an email marketing tool that can score email activity from campaigns and mass communications. Salesforce Engage is a Salesforce tool that allows users to create personalized email campaigns using Marketing Cloud templates and track the responses in real time6. However, Salesforce Engage does not integrate with Outlook or allow users to send emails from their email inbox.
References:
✑ 1: Email Studio Overview - Salesforce
✑ 2: Email Scoring Basics - Salesforce
✑ 3: Salesforce Inbox Overview - Salesforce
✑ 4: Use Email Templates in Inbox - Salesforce
✑ 5: Account Engagement Overview - Salesforce
✑ 6: Engage Campaigns Overview - Salesforce

NEW QUESTION 10
The Advancement department wants to extend its Salesforce environment to support event management, including registration pages, ticketing, and agenda-building functionality.
Which solution should the consultant recommend?

• A. App on the AppExchange
• B. Elevate and Giving Pages
• C. Gift Entry Manager
• D. Event Monitoring

Answer: A

Explanation:
An app on the AppExchange is a solution that the consultant can recommend to extend the Salesforce environment to support event management functionality. The AppExchange is a marketplace where customers can find apps that provide additional features and solutions for Salesforce. There are many apps on the AppExchange that offer event management capabilities, such as registration pages, ticketing, and agenda-building. The consultant can help the Advancement department choose an app that meets their needs and budget. Elevate and Giving Pages, Gift Entry Manager, and Event Monitoring are not solutions that can provide event management functionality. References:
✑ https://appexchange.salesforce.com/appxStore?type=App&keyword=event%20management
✑ https://www.salesforce.org/blog/event-management-apps-for-nonprofits-and- higher-ed/

NEW QUESTION 11
A college is planning an advancement campaign and wants to create a report using Cross Filters that segments business school alumni by Household who work for Fortune 500??
Which report should the consultant create to meet the requirement?

• A. Contact and Account report
• B. Contact and Affrications report
• C. Contact and Relationships report

Answer: A

Explanation:
A Contact and Account report can be used to segment business school alumni by Household who work for Fortune 500 companies using Cross Filters. The report can filter Contacts by their Primary Affiliation to the business school and their Household Account Name, and then use a Cross Filter to show Accounts with Account Type equals Fortune 500. A Contact and Affiliations report can show the affiliation details of Contacts, but not their Household information. A Contact and Relationships report can show the relationship details of Contacts, but not their Account Type. References:
✑ https://help.salesforce.com/s/articleView?id=sf.reports_cross_filters.htm&type=5
✑ https://powerofus.force.com/s/article/EDA-Reports

NEW QUESTION 12
A consultant is setting up Student Success Hub for a university. A Contact record has already been created for a student.
Which two steps should a consultant take to set up a student in Student Success Hub? Choose 2 answers

• A. Create a Student Case record.
• B. Create a User record.
• C. Create a Household Account record.
• D. Create an Administrative Account record.

Answer: AD

Explanation:
The consultant should create a Student Case record and an Administrative Account record to set up a student in Student Success Hub. Student Case is an object that represents a student??s request for assistance or support from an advisor or a counselor. Student Case can be used to track various information about a student??s issue, such as status, priority, category, or resolution. The consultant should create a Student Case record for each student who needs assistance or support from Student Success Hub. Administrative Account is an account model that allows users to store information about individuals who are related to an educational institution, such as students, faculty, staff, or alumni. Administrative Account can be used to track various information about an individual, such as name, email, phone, or address. The consultant should create an Administrative Account record for each student who is enrolled in the educational institution. Creating a User record or a Household Account record are not steps to set up a student in Student Success Hub. References:
✑ https://www.salesforce.org/products/student-success-hub/overview/
✑ https://powerofus.force.com/s/article/SSHub-Student-Cases
✑ https://powerofus.force.com/s/article/EDA-Accounts

NEW QUESTION 13
A university's strategic goal is to improve its MBA program rankings. A data point that influences the MBA program ranking is acceptance percentage. The school has asked a consultant to help it reach the goal, and increase prospective student engagement across multiple channels.
What should the consultant recommend?

• A. Leverage Advisor Link to advise them on the application yield.
• B. Use Education Cloud to replicate the current systems and processes.
• C. Implement Marketing Cloud to manage recruitment campaigns.
• D. Implement Pardot Lead Scoring to find well qualified students.

Answer: C

Explanation:
The consultant should recommend implementing Marketing Cloud to manage recruitment campaigns, because this can help the university reach its goal of improving its MBA program rankings and increasing prospective student engagement across multiple channels. Marketing Cloud allows the university to create personalized and targeted email, social media, mobile, and web campaigns for prospective students. Marketing Cloud also provides analytics and insights that can help the university optimize its campaigns and measure its acceptance percentage. Leveraging Advisor Link, using Education Cloud, and implementing Pardot Lead Scoring are not solutions that can help the university reach its goal. References:
✑ https://www.salesforce.com/products/marketing-cloud/overview/
✑ https://www.salesforce.org/education/education-cloud-for-recruitment-and- admissions/

NEW QUESTION 14
A university's IT department is setting up an integration between the student information system (SIS) and the Education Data Architecture (EDA). The SIS integration will send students' academic major, status, and dates.
Which Salesforce object should this be mapped to?

• A. Course Connection
• B. Education History
• C. A Program Enrollment

Answer: C

Explanation:
A Program Enrollment object in EDA is used to track a student??s registration in an academic program or course of study, including information such as registration dates, status, credits earned, and GPA1. A Course Connection object is used to track a student??s enrollment in a specific course offering, including information such as role, grade, and attendance2. An Education History object is used to track a student??s previous education records, such as schools attended, degrees earned, and test scores3. References:
✑ 1: Education Data Architecture Documentation - Salesforce1
✑ 2: EDA Object Reference - Salesforce4
✑ 3: EDA Object Reference - Salesforce4

NEW QUESTION 15
The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about cost and suggests using other license types for recruitment users.
What should the consultant discuss with the client?

• A. Unlimited Edition requires a full Salesforce license.
• B. Education Data Architecture requires a Community license.
• C. The business user case requires a Lighting Platform Plus license.
• D. The business user case requires a full Salesforce license.

Answer: D

Explanation:
The consultant should discuss with the client that the business user case requires a full Salesforce license, not other license types. A full Salesforce license allows users to access standard CRM functionality, such as Accounts, Contacts, Opportunities, and Campaigns. This is what the recruitment staff need to access Opportunity and Campaign Member information about students. Other license types, such as Lightning Platform or Community licenses, have limited access to CRM functionality and may not meet the business user case. References:
✑ https://help.salesforce.com/s/articleView?id=sf.users_license_types_available.htm&type=5
✑ https://trailhead.salesforce.com/en/content/learn/modules/identity_basics/identity_ basics_licenses

NEW QUESTION 16
An institution has centralized email communications for alumni. Departments across the university should only be able to view their team's content.
What should a consultant recommend to meet this requirement?

• A. Salesforce Data Management Platform
• B. Einstein Account-Based Marketing
• C. Pardot Business Unit
• D. Marketing Cloud Business Unit

Answer: D

Explanation:
Marketing Cloud Business Unit is a solution that the consultant can recommend to meet the requirement of centralizing email communications for alumni and allowing departments across the university to only view their team??s content. Marketing Cloud Business Unit is a feature that allows users to segment their Marketing Cloud account into separate units based on different criteria, such as brands, regions, products, or teams. Marketing Cloud Business Unit can be used to control access to data, content, subscribers, reports, and settings for each unit. Marketing Cloud Business Unit can help the university create a centralized email communication strategy for alumni while maintaining data security and visibility for each department. Salesforce Data Management Platform, Einstein Account-Based Marketing, and Pardot Business Unit are not solutions that can meet the requirement of centralizing email communications for alumni and allowing departments across the university to only view their team??s content. References:
✑ https://help.salesforce.com/s/articleView?id=sf.mc_overview_business_units.htm&type=5
✑ https://trailhead.salesforce.com/en/content/learn/modules/marketing-cloud-basics/marketing-cloud-basics-business-units

NEW QUESTION 17
An Admissions Department is evaluating data analytics tools to help determine the likelihood that accepted students will enroll at its school.
Which solution should the consultant recommend?

• A. Advisor Link Pathways
• B. Tableau Prep Builder
• C. Einstein Next Best Action
• D. Einstein Prediction Builder

Answer: D

Explanation:
Einstein Prediction Builder is a solution that the consultant can recommend to help the Admissions Department determine the likelihood that accepted students will enroll at its school. Einstein Prediction Builder is a feature that allows users to create custom predictions based on their Salesforce data, using artificial intelligence. Einstein Prediction Builder can be used to predict various outcomes, such as churn, retention, conversion, or enrollment. The Admissions Department can use Einstein Prediction Builder to create a prediction field on the Opportunity object that indicates the probability of an accepted student enrolling at the school. Advisor Link Pathways, Tableau Prep Builder, and Einstein Next Best Action are not solutions that can help the Admissions Department determine the likelihood that accepted students will enroll at its school. References:
✑ https://help.salesforce.com/s/articleView?id=sf.einstein_prediction_builder.htm&type=5
✑ https://trailhead.salesforce.com/en/content/learn/modules/einstein_prediction_build er_basics

NEW QUESTION 18
College advisors want assistance proactively identifying student issues as they arise. Which functionality in Student Success Hub should the consultant recommend?

• A. Advising Events
• B. Mass Actions
• C. Early Alerts
• D. Success Plans

Answer: C

Explanation:
Early Alerts is a functionality in Student Success Hub that the consultant can recommend to meet the requirement of providing assistance to proactively identify student issues as they arise. Early Alerts is a feature that allows users to create and manage alerts for students who may need intervention or support, such as academic, financial, or personal issues. Early Alerts can help college advisors proactively identify student issues as they arise by using features such as Alert Reasons, Alert Statuses, or Alert Assignment Rules. Advising Events, Mass Actions, and Success Plans are not functionalities in Student Success Hub that can meet the requirement of providing assistance to proactively identify student issues as they arise. References:
✑ https://www.salesforce.org/products/student-success-hub/overview/
✑ https://powerofus.force.com/s/article/SSHub-Early-Alerts

NEW QUESTION 19
An Admissions office is using Education Cloud to manage its student application review process. The office needs to make sure students cannot edit applications after the submission deadline.
Which two features could the consultant use to meet this requirement?

• A. OmnlStudio FlexCard and validation rule
• B. OmniStudio FlexCard and sharing rule
• C. Standard Decision Matrix and custom trigger

Answer: A

Explanation:
✑ Using OmniStudio FlexCard:
✑ Applying Validation Rule:
✑ Steps to Implement:
✑ Testing: References:
✑ Salesforce OmniStudio Documentation: Creating FlexCards
✑ Salesforce Help: Validation Rules

NEW QUESTION 20
A university is interested in the Student Success Hub Tableau Accelerator. Which object should the consultant ensure there is data?

• A. Availability Topic
• B. Appointment attendee
• C. Behavior Incident

Answer: B

Explanation:
The consultant should ensure that there is data in the Appointment attendee object for the Student Success Hub Tableau Accelerator, because it tracks the attendance and outcomes of appointments between students and advisors. The Availability Topic object defines the topics that advisors can offer appointments for, but it does not track appointment data. The Behavior Incident object tracks the incidents and interventions related to student behavior, not appointments. References:
✑ https://help.salesforce.com/s/articleView?id=sf.ssh_tableau_accelerator.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.ssh_appointment_attendee.htm&ty pe=5
✑ https://help.salesforce.com/s/articleView?id=sf.ssh_availability_topic.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.ssh_behavior_incident.htm&type=5

NEW QUESTION 21
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