The Secret Of ServiceNow CSA Practice Question

NEW QUESTION 1

Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?

• A. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.
• B. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.
• C. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.
• D. Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

Answer: C

NEW QUESTION 2

While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?

• A. There is a business rule, excluding Bob.Smith from any approvals.
• B. Bob Smith does not have a delegate set up on his account,
• C. The Bob Smith user account, does not have a manager specified.
• D. The manager does not have a delegate assigned,
• E. Bob Smith is a VIP.

Answer: A

NEW QUESTION 3

What types of entities can receive task assignments, in ServiceNow? Choose 2 answers

• A. Groups
• B. Users
• C. Departments
• D. Teams.

Answer: AB

NEW QUESTION 4

The customer has asked that your change the default layout of the task list.
* Number
* Task Type
* Parent
* Short Description
* Assignment Group
* Assignment
* Updated
After navigation to the list, where would you click, to meet this requirement?

• A. Right click on any column header, Context menu > Configure > List Layout
• B. Right click List Gear icon > Configure > Columns
• C. Click List Context Menu >Personalize List
• D. Click List Context Menu > Configure Columns

Answer: B

NEW QUESTION 5

ServiceNow uses what term to describe all the data saved within a particular form?

• A. Fields
• B. Form
• C. Record
• D. Lists

Answer: C

NEW QUESTION 6

IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

• A. an action
• B. a spoke
• C. a connection
• D. an integration step

Answer: B

NEW QUESTION 7

As administrator, what must you do to access feature of High Security Settings?

• A. Select Elevate Roles
• B. Add security_admin role to your user account
• C. Impersonate Security Admin
• D. Use System Administrator < Elevate Roles module

Answer: A

NEW QUESTION 8

What are the components that make up a filer condition? Choose 3 answers

• A. Column
• B. Match Criteria
• C. Field
• D. Value
• E. Operator

Answer: C

NEW QUESTION 9

A customer wants to use a client script to validate things on a form m order to make sure the submission makes sense. What type of client script would you recommend to meet this requirement?

• A. onSubmission()
• B. onSubmit()
• C. onLoad
• D. onUpdate()

Answer: B

NEW QUESTION 10

From a related list, what would a user click for personalize the layout of the columns?

• A. Magnifier
• B. Context Menu
• C. Pencil
• D. Gear

Answer: D

NEW QUESTION 11

When looking at a long list of records, you want to quickly filler, to show only those which have Shon Description containing email
How might you do that?

• A. Click List Magnifier to expand column search, on Short Description, type “email, click enter
• B. Click List Magnifier to expand column search, on Short Description, lype *email, click enter
• C. Click List Magnifier to expand column search, on Short Description, type email, click enter
• D. On Search box, select text, type email, click enter

Answer: A

NEW QUESTION 12

What icon do you use to change the icon and color on a Favorite’?

• A. Star
• B. Triangle
• C. Pencil
• D. Clock

Answer: C

NEW QUESTION 13

What is a sys_id?

• A. Unique 32-character identifier that is assigned to every record
• B. A client-side Business Rule
• C. A server-side Business Rule
• D. Unique 64-character identifier that is assigned to every record

Answer: A

NEW QUESTION 14

On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?

• A. Self Service Module
• B. Application Navigator
• C. Service Desk Homepage
• D. Favorites

Answer: B

NEW QUESTION 15

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

• A. Service Catalog variables can only be used in Record Producers
• B. Service Catalog variables can only be used in Order Guides
• C. Service Catalog variables cannot affect the order price
• D. Service Catalog variables are global by default

Answer: D

NEW QUESTION 16

A role is recorded in which table?

• A. Role[sys_user]
• B. Role[sys_user_profile]
• C. Role[sys_user_record]
• D. Role[sys_user_role]

Answer: A

NEW QUESTION 17

Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

• A. Task [task]
• B. Assignment [assignment]
• C. Service [service]
• D. Workflow [workflow]

Answer: A

NEW QUESTION 18

How is the Event Log different from the Event Registry?

• A. Event Log contains generated Events, the Event Registry is a table of Event definitions
• B. Event Log is formatted in the Log style, the Event Registry displays different fields
• C. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)
• D. Event Log is the same as the Event Registry

Answer: A

NEW QUESTION 19

What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

• A. Local Sources (i.
• B. XML, CSV, Excel)
• C. Implementation Spoke
• D. DataHub
• E. JDBC Connection
• F. Network Server
• G. LDAP Connection

Answer: ACDF

Explanation:
Reference: https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/servicenow_administrator/app_store_learnv2_importingdata_quebec_data_s ources

NEW QUESTION 20

A Role is defined as what?

• A. A collection of permissions
• B. A set of user access policies
• C. A Persona in a workflow
• D. A set of access control rules

Answer: A

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/roles/concept/c_Roles.html

NEW QUESTION 21
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