The Improved Guide To CSA Exam

NEW QUESTION 1

What are the three permission requirements that must evaluate to true for an access control rule to apply?
Choose 3 answers

• A. Conditions
• B. table.
• C. Roles
• D. Script
• E. table."
• F. table.none

Answer: CDE

NEW QUESTION 2

Which low components allow you to specify when a flow should be run?

• A. Trigger and Condition Pill
• B. Scope and Trigger Condition
• C. Trigger and Condition
• D. Trigger Criteria and Clock
• E. Condition and Table

Answer: C

Explanation:
Triggers define when a flow should start running, and conditions are used to specify the specific circumstances under which a flow should run. By combining triggers and conditions, you can create flows that run only when specific events occur and only for certain types of records.
References:
✑ ServiceNow Product Documentation: Flow Designer - Overview - https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/flow-designer/concept/flow-designer.html
✑ ServiceNow Product Documentation: Flow triggers - https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/flow-designer/reference/flow-triggers.html

NEW QUESTION 3

What would NOT appear in the Application Navigator if “service” is typed into the filter field?

• A. Configuration > Business Services
• B. Self-Service > Knowledge
• C. Service Portal > Widgets
• D. Incident > Assigned to me

Answer: D

NEW QUESTION 4

What are the steps to retrieve an Update Set?

• A. Verify Update Set is Complete, Retrieve, Preview, Apply
• B. Verify Update Set is Complete, Test Connection, Apply
• C. Verify Update Set is Complete, Test Connection, Commit
• D. Verify Update Set is Complete, Retrieve, Preview, Commit

Answer: C

NEW QUESTION 5

For your implementation, the following tables. are extended fram each ofher:
* Incident table is extended from Task table.
* Super Incident table is extended from Incident table,
In this situation, which table(s) are P arent, Child and Base tables? Choose 5 answers

• A. Incident table is a Base table
• B. Incident table i
• C. a Parent table
• D. Incident table is a Child table
• E. Super Incident table is a Child table
• F. Super Incident table is a Parent table
• G. Super Incident table is a Base table
• H. Task table is a Base table
• I. Task table is a Parent table
• J. Task table is a Child table

Answer: BCDGH

NEW QUESTION 6

The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?

• A. Incident Auto-Resolution
• B. Ticket Resolver
• C. Virtual Agent Helper
• D. Web Intelligence

Answer: A

NEW QUESTION 7

What are the three key tables in an enterprise CMDB? (Choose three.)

• A. cmdb
• B. sn_cmdb_bak
• C. cmdb_rel_ci
• D. sn_cmdb
• E. cmdb_bak
• F. cmdb_ci
• G. sn_cmdb_ci

Answer: ACF

Explanation:
Reference: https://community.servicenow.com/community?id=community_question&sys_id=7ab22ad5 dbf20498d82ffb2439961938

NEW QUESTION 8

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and fields)?

• A. incident .*
• B. incident.all
• C. incident .!
• D. incident.None

Answer: A

Explanation:
The object name for a rule that applies to the entire Incident table is incident
.* , which means any field on the incident table. The other options are not valid object names for access control rules.
ReferencesAccess control list rulesAccess Control List in ServiceNowAccess Controls

NEW QUESTION 9

How are Workflows moved between instances?

• A. Workflows are moved using Update Sets
• B. Workflows are moved using Transform Maps
• C. Workflows are moved using Application Sets
• D. Workflows cannot be moved between instances

Answer: A

NEW QUESTION 10

What section on a task record is used to see the most recent updates made to a record?

• A. Related List
• B. Activity Stream
• C. Audit Log
• D. Timeline

Answer: B

NEW QUESTION 11

What setting allows users to view a Knowledge Base article even if the are not logged in?

• A. The View All setting
• B. The Allow role
• C. The ESS role
• D. The Public setting

Answer: C

NEW QUESTION 12


Which path would you take to access the table configuration page from a form?

• A. The Form Context menu > View > Table
• B. The Form Context menu > Configure > Table
• C. The Form Context menu > Configure > Dictionary
• D. The Form Context menu > View > Show Table

Answer: B

NEW QUESTION 13

User records are stored in which table?

• A. User [sys_user]
• B. User [sn_user]
• C. User [u_sys_user]
• D. User [s_user]

Answer: A

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/concept/c_UserPreferences.html

NEW QUESTION 14

What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

• A. Task Escalation Clock
• B. Service Level Agreements
• C. Inactivity Monitor
• D. Response Time Clock
• E. Business Time Remaining

Answer: B

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/task- table/reference/r_ToolsForDrivingTasks.html#:~:text=Service%20level%20agreements%20 can%20track,completed%20within%20an%20allotted%20time.&text=Inactivity%20monitors
%20ensure%20that%20tasks,a%20predefined%20period%20of%20time

NEW QUESTION 15

What are the 5 provided Roles by ServiceNow?

• A. System Administrator: The admin role provides access to all platform features, applications, functions and data.
• B. Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services
• C. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.
• D. Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver
• E. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

Answer: ABCDE

NEW QUESTION 16

What are examples of Ul Actions, relating to Lists? Choose 4 answers

• A. List Links
• B. List Control
• C. List Buttons
• D. List Context Menu
• E. List Override
• F. List Choices

Answer: ACDF

NEW QUESTION 17

A task worker asks how they can monitor any updates occurring to recands assigned to him, like responses from customers, What do you suggest?

• A. Open an Agent workspace tab for each record he wants to monitor
• B. Select Service Desk > My Work Dashboard
• C. Click on the eyeglass icon t
• D. expand the Monitor frame
• E. On My Work list, select the Activity Stream icon to show a frame with live updates

Answer: D

NEW QUESTION 18

UI Policy can make fields read-only, mandatory, or hidden.

• A. True
• B. False

Answer: A

NEW QUESTION 19

Which admin role is required to make changes to High Security Settings?

• A. security _admin
• B. sn_ad_admin
• C. high_sec_admin
• D. admin

Answer: A

NEW QUESTION 20

When selecting the Target table for an import, which tables can you select? Choose 3 answers

• A. Tables within the global scope
• B. Tables within the existing application scope
• C. Tables outside of ServiceNow
• D. Tables which allow write access to other applications
• E. Related tables, using Dot Walk

Answer: ABD

NEW QUESTION 21
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