Most Up-to-date ServiceNow Certified System Administrator CSA Exam

NEW QUESTION 1

When importing data, what happens to imported rows, if no coalesce field is specified?

• A. All rows are rejected from the import, as coalesce field is required.
• B. All rows are treated as new record
• C. No existing records are updated.
• D. Duplicate rows are rejected from the import.
• E. All rows are treated as new records, but errors will be flagged in the import log.

Answer: D

Explanation:
Reference: https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/new_to_servicenow/app_store_learnv2_importingdata_quebec_coalescing

NEW QUESTION 2

What is the name of the table relationship, where two or more tables are related in a bi- directional relationship, so that the related records are visible from both tables in a related list?

• A. Database View
• B. Many to Many
• C. One to Many
• D. Extended

Answer: B

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/managing-data/concept/c_DataManagement.html

NEW QUESTION 3

On a Form header, what is the three bar icon called?

• A. Pancake icon
• B. Additional Actions or Context Menu
• C. Hamburger icon
• D. Cake icon

Answer: C

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using-forms/concept/c_FormContextMenu.html

NEW QUESTION 4

Which role(s) are required to impersonate a user? Choose 2 answers

• A. admin
• B. sys_admin
• C. security_admin
• D. sys_user
• E. impersonator

Answer: AE

Explanation:
The admin role is required to impersonate any user in ServiceNow, while the impersonator role is required to impersonate a user who has granted impersonation access to the impersonator. The other roles are not related to the impersonation functionality. References1: Impersonate a user - Product Documentation: San Diego - ServiceNow2: Non-admin users with the “impersonator” role cannot impersonate any user if there are orphaned ‘sys_user_has_role’ records like " [user: null; role: admin]". - Support and Troubleshooting - ServiceNow

NEW QUESTION 5

What module in the Service Catalog application does an Administrator access to begin creating a new item?

• A. Maintain Categories
• B. Maintain Items
• C. Content Items
• D. Items

Answer: B

NEW QUESTION 6

There are _____ common types of Interfaces (Numeric Value) 6: There are six common types of interfaces

• A. Homepage: Consists of navigational elements, functional controls, and platform information.
• B. List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally.
• C. Form: Data is entered into ServiceNow through forms
• D. Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen.
• E. Maps: Display ServiceNow data graphically on a Google map
• F. Timelines: Used to track tasks or projects

Answer: C

NEW QUESTION 7

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

• A. report
• B. workflow
• C. event
• D. task

Answer: D

NEW QUESTION 8

Which tool should be used to populate commonly used fields in a form?

• A. Template
• B. Reference Qualifier
• C. Formatter
• D. Assignment Rule

Answer: A

NEW QUESTION 9

On a Business Rule, the When salting determines at what point the rule executes. What are the options for specifying that timing?

• A. Insert, Update, Delet
• B. Query
• C. 4G} Before, After, Async, Display
• D. Prior to, Synchronous, on Update
• E. Before, Synchronous, Scheduled Job, View

Answer: B

NEW QUESTION 10

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

• A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
• B. The manager does not have the itil role.
• C. The manager is not a member of the Service Desk group.
• D. The manager is not a member of the Network and Hardware groups.
• E. The Assignment Group manager field is empty.

Answer: C

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and-groups/task/t_CreateAGroup.html

NEW QUESTION 11

After finishing your work on High Security Settings, what is a possible way to return to normal admin security levels?

• A. Use System Administration > Normal Security module
• B. Select Normal role
• C. Log out and back in
• D. Select Global Update Set
• E. End impersonation

Answer: A

Explanation:
The System Administration > Normal Security module is the recommended way to return to normal admin security levels after finishing your work on High Security Settings. This module will automatically disable all high security settings and restore your permissions to their original state.
References:
✑ ServiceNow Product Documentation: High Security Settings - https://docs.servicenow.com/bundle/vancouver-platform-security/page/administer/security/reference/high-security-plugin.html
✑ ServiceNow Community: How to disable High Security Settings - https://www.servicenow.com/community/now-platform-forum/platform-security-everything-you-need-to-know/m-p/2554570

NEW QUESTION 12

What is the purpose of a Related List?

• A. To create a one-to-many relationship
• B. To dot-walk to a core table
• C. To present related fields
• D. To present related records

Answer: D

NEW QUESTION 13

When moving multiple update sets at one time, what might you do to facilitate the move?

• A. Batch
• B. Verify
• C. Test
• D. Preview

Answer: A

Explanation:
Reference: https://www.servicenowelite.com/blog/2016/8/7/update-sets

NEW QUESTION 14

What needs to be specified, when creating a Business Rule? (Choose four.)

• A. UI action
• B. Table
• C. Fields to update
• D. Who can run
• E. Script to run
• F. Application scope
• G. Update set
• H. Timing
• I. Condition to evaluate

Answer: ABEF

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/list-administration/task/t_EditingAUIAction.html

NEW QUESTION 15

A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:
* Requested for
*Requested by
* Approving manager
* Delivery instructions
All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?

• A. Create one Variable Set for the four variables; then add that variable set to each of the 80 catalog items.
• B. Create a Record Producer that contains the four fields: then add to the record producer related list on the Catalog files.
• C. Create a Flow Designer Action, with Variable Set Data Pill; then apply flow to all of the 80 catalog items.
• D. Create an Order Guide, which includes all variables: then copy and hide variables as needed.
• E. Create a Variable Set Template: then apply to all of the catalog items.

Answer: A

NEW QUESTION 16

Which of the following are not included in an Update Set, by default? (Choose four.)

• A. Homepages
• B. Data
• C. Published Workflows
• D. Business Rules
• E. Schedules
• F. Database changes
• G. Related Lists
• H. Report Definitions
• I. Scheduled Jobs
• J. Client Scripts
• K. Views

Answer: ABEF

Explanation:
Reference: https://docs.servicenow.com/bundle/paris-servicenow- platform/page/administer/workflow- administration/concept/c_WorkflowMovementWithUpdateSets.html

NEW QUESTION 17

Tables are made up of which of the following?

• A. records
• B. lists
• C. forms.
• D. fields

Answer: AD

NEW QUESTION 18

What does Natural Language Query allow you to do on a list?

• A. Automatically select a filter, based on keywords
• B. Filter list by typing in a phrase
• C. Predict the filter desired by the user
• D. Speak to the condition builder
• E. Set list filter, using audible commands

Answer: A

NEW QUESTION 19

Where can Admins check which release is running on an ServiceNow instance?

• A. Memory Stats module
• B. Stats module
• C. System.upgraded table
• D. Transactions log

Answer: B

NEW QUESTION 20

What are advantages of using spokes for integrations? Choose 3 answers

• A. Reduces the need for code
• B. Features scale and control mechanisms
• C. Free spokes are available in the ServiceNow Store
• D. Ensures discoverability and reuse
• E. Automated event management

Answer: ADE

NEW QUESTION 21
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