Renewal CSA Preparation Exams For ServiceNow Certified System Administrator Certification

NEW QUESTION 1
Which one of the following statements describes the purpose of a Service Catalog flow?

• A. A Service Catalog flow generates three basic components: item variable types, tasks, and approvals
• B. Although a Service Catalog flow cannot send notifications, the flow drives complex fulfillment processes
• C. A Service Catalog flow is used to drive complex fulfillment processes and sends notifications to defined users or groups
• D. A Service Catalog flow generates three basic components: item variable types, tasks, and notifications

Answer: C

NEW QUESTION 2
Which group of permissions is used to control Application and Module access?

• A. Access Control Rules
• B. UI Policies
• C. Roles
• D. Assignment Rules

Answer: C

NEW QUESTION 3
A Service Catalog may include which of the following components?

• A. Order Guides, Exchange Rates, Calendars
• B. Order Guides, Catalog Items, and Interceptors
• C. Catalog Items, Asset Contracts, Task Surveys
• D. Record Producers, Order Guides, and Catalog Items

Answer: D

NEW QUESTION 4
What is a formatter? Select one of the following.

• A. A formatter allows you to configure applications on your instance
• B. A formatter is a form element used to display information that is not a field in the record
• C. A formatter allows you to populate fields automatically
• D. A formatter is a set of conditions applied to a table to help find and work with data

Answer: B

NEW QUESTION 5
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

• A. RITM (Number)>REQ (Number)>PROCUREMENT (Number)
• B. REQ (Number)>RITM (Number)>PROCUREMENT (Number)
• C. REQ (Number)>RITM (Number)>TASK (Number)
• D. FULFILLMENT (Number)>RITM (Number)>TASK (Number)

Answer: C

NEW QUESTION 6
When searching using the App Navigator search field, what can be returned? (Choose four.)

• A. Names of Applications and Modules
• B. Names of Modules
• C. Names of Applications
• D. Favorites
• E. History Records
• F. Titles of Dashboard Gauges

Answer: ABCD

NEW QUESTION 7
Which one of the following statements is true about Column Context Menus?

• A. It displays actions such as creating quick reports, configuring the list, and exporting data
• B. It displays actions related to filtering options, assigning tags, and search
• C. It displays actions related to viewing and filtering the entire list
• D. It displays actions such as view form, view related task, and add relationship

Answer: A

NEW QUESTION 8
What is a Notification?

• A. A new Knowledge article created by a Business Rule
• B. A tool for alerting users that events that concern them have occurred
• C. A message through Connect related to a Change Request
• D. An email file attachment

Answer: B

NEW QUESTION 9
Access Control rules may be defined with which of the following permission requirements? (Choose three.)

• A. Roles
• B. Conditional Expressions
• C. Assignment Rules
• D. Scripts
• E. User Criteria
• F. Groups

Answer: ABD

NEW QUESTION 10
Which one of the following is NOT a type of Visual Task Board?

• A. Flexible
• B. Freeform
• C. Feature
• D. Guided boards

Answer: C

NEW QUESTION 11
Which section of the ServiceNow UI allows you to perform a global search?

• A. Application Navigator
• B. Banner frame
• C. List pane
• D. Content frame

Answer: B

NEW QUESTION 12
The display sequence is controlled in a Service Catalog Item using which of the following?

• A. The Default Value field in the Catalog Item form
• B. The Sequence field in the Catalog Item form
• C. The Order field in the Variable form
• D. The Choice field in the Variable form

Answer: C

NEW QUESTION 13
Reports can be created from which different places in the platform? (Choose two.)

• A. List column heading
• B. Metrics module
• C. Statistics module
• D. View / Run module

Answer: AD

NEW QUESTION 14
Which ServiceNow products can be used to discover and populate the CMDB? (Choose two.)

• A. Discovery
• B. IntegrationHub ETL
• C. Finder
• D. CMDB Plug-in
• E. CMDB Integration Dashboard

Answer: AB

Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/configuration-management/concept/c_OptionsToPopulateCMDB.html

NEW QUESTION 15
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

• A. Answer Agent
• B. live Feed
• C. Virtual Agent
• D. Connect Chat

Answer: C

NEW QUESTION 16
Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?

• A. Sourcing fields
• B. Function fields
• C. Computational fields
• D. Calculation fields

Answer: B

NEW QUESTION 17
Which three Variable Types can be added to a Service Catalog Item?

• A. True/False, Multiple Choice, and Ordered
• B. True/False, Checkbox, and Number List
• C. Number List, Single Line Text, and Reference
• D. Multiple Choice, Select Box, and Checkbox

Answer: D

NEW QUESTION 18
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