Top Tips Of Up To The Minute CSA Training

NEW QUESTION 1

Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?

• A. User Policy
• B. UI policy
• C. Predictive Intelligence
• D. Assignment Rule

Answer: D

NEW QUESTION 2

When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?

• A. Field Matching
• B. Load Data
• C. Select Data Source
• D. Schedule Transform
• E. Create Transform Map

Answer: E

Explanation:
A transform map is a set of field maps that define the relationships between fields in an import set and fields in an existing table1. When importing data from a spreadsheet, creating a transform map is the step that defines where the incoming data columns will be written in the receiving table2. The transform map allows users to specify how to transform the source data into the target data, such as by using scripts, coalescing, or mapping assist1.
References
✑ Transform Maps - Product Documentation: San Diego - ServiceNow1
✑ Importing Data: Excel to ServiceNow - Finite Partners2

NEW QUESTION 3

The ServiceNow platform supports a wide variety of plus-and-play application. You can
choose from the included workflow or build your own workflow. Which of following these workflows are included in the platform?

• A. Employee Workflows
• B. Infrastructure Workflows
• C. Federal Workflows
• D. Manufacturing Workflows
• E. Customer Workflows
• F. IT Workflows

Answer: AEF

NEW QUESTION 4

Groups are stored in what table?

• A. Group [sys_user_group]
• B. Group [sn_sys_user_group]}
• C. User Group [user_groups]
• D. User Groups [sn_user_groups]
• E. Groups [sys_user_groups]

Answer: A

NEW QUESTION 5

Which of the following is used to initiate a flow?

• A. A Trigger
• B. Core Action
• C. A spoke
• D. An Event

Answer: A

NEW QUESTION 6

What role enables someone to authorize a request, with no other permissions on the platform?

• A. Approver [approver-user]
• B. Authorize [authorize-user]
• C. Reviewer [reviewer_user]
• D. Approver Group [approval_group]
• E. Verification [verify_user]

Answer: A

NEW QUESTION 7

A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and
forecasted into the future. What capability do you suggest for this manager?

• A. Scheduled Reports, a custom snapshot table, and a Trend report
• B. Scheduled Reports and Excel
• C. Scheduled Reports, a custom snapshot table, and a Projection report
• D. Performance Analytics
• E. Key Performance Indicators

Answer: C

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/performance-analytics/concept/c_ForecastingData.html

NEW QUESTION 8

Which one of the following is NOT a type of Visual Task Board?

• A. Feature
• B. Guided boards
• C. Flexible
• D. Freeform

Answer: A

Explanation:
https://docs.servicenow.com/bundle/london-servicenow-platform/page/use/visual-task-boards/reference/r_BoardStructure.html

NEW QUESTION 9

While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?
Right click on Priority and select what?

• A. Configure Lists
• B. Show Options
• C. Configure Task
• D. Show Choices
• E. Show Choice List
• F. Configure Options

Answer: F

NEW QUESTION 10

Which type of scripts nun in the browser?

• A. Script include Scripts
• B. Business Rule Scripts
• C. Access Contra! Scripts
• D. Ul Policies and Client Scripts

Answer: D

NEW QUESTION 11

When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?

• A. On the Iist, locate and right click on the value Hardware, select Show Matching
• B. Click Funnel ten, type Hardware and click enter
• C. On the Category column header, right click and select Show > Hardware
• D. Right dick on magnifier, type Hardware and click enter
• E. On Breadcrumb, click > icon, type Hardware and click enter

Answer: A

NEW QUESTION 12

What is the purpose of flagging an article in a knowledge base?

• A. To mark an article to read later.
• B. Allow a user to submit feedback about an article
• C. Reporting an error

Answer: B

NEW QUESTION 13

If users would like to locate and assign a task to themselves in the Platform, What action could they perform from the list view to make the assignment?
Choose 2 answers

• A. Select the record using the check box, then select the Person icon
• B. Double click on the Assigned to value, type the name of the user, and select the green check
• C. Select the record using the check box then select the Assign To Me UI action on the List Header
• D. Right click on the Task number and select the Assign to me option in the menu
• E. Select the Task number, and select the Assign to me UI action on the form

Answer: DE

NEW QUESTION 14

Configuration will not affect what others see on their forms.

• A. True
• B. False

Answer: B

NEW QUESTION 15

As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

• A. Knowledge
• B. ServiceNow Wiki
• C. Knowledge Now
• D. SharePoint
• E. Stack Overflow

Answer: A

Explanation:
Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547260

NEW QUESTION 16

What is a quick way to create a report from a list view?

• A. Click on filter breadcrumb, drag and drop on the Report > Create New module
• B. Click Funnel, define filter conditions, click Create Report
• C. Click Context Menu, select Create Report
• D. Apply filter, right click on column header, select Bar Chart
• E. Apply filter, right click on column header, select Create Report

Answer: B

Explanation:
Reference: https://ut.service-now.com/sp?id=kb_article&number=KB0014148

NEW QUESTION 17

What is a key difference between Reporting and Performance Analytics?

• A. Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.
• B. Performance Analytics can show trends; Reports cannot.
• C. Reports can be run on a scheduled basis; Performance Analytics cannot.
• D. Performance Analytics data can be published to Dashboards; Reports cannot.
• E. Performance Analytics shows KPIs; Reporting does not.

Answer: B

NEW QUESTION 18

Which tool is used for creating dependencies between configuration items in the CMDB?

• A. CI Relationship Editor
• B. CMDB Builder
• C. CI Service Manager
• D. Cl Class Manager

Answer: D

NEW QUESTION 19

What is used to determine user access to knowledge bases or a knowledge article?

• A. sn_kb_read, sn_article_read
• B. Privacy Settings
• C. Read Access Flag
• D. User Criteria

Answer: D

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/concept/user-access-knowledge.html

NEW QUESTION 20

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

• A. Turn your computer off and on again
• B. Clear browser cache
• C. End Impersonation
• D. Log out and back in

Answer: D

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and-groups/concept/c_ImpersonateAUser.html

NEW QUESTION 21
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