Top Tips Of Replace CSA Test Preparation

NEW QUESTION 1

Which section of the ServiceNow UI allows you to perform a global search?

• A. Application Navigator
• B. Banner frame
• C. List pane
• D. Content frame

Answer: B

NEW QUESTION 2

Which of the following allows a user to edit field values in a list without opening the form?

• A. Data Editor
• B. Edit Menu
• C. List Editor
• D. Form Designer

Answer: C

NEW QUESTION 3

The Report Designer contains different sections for configuring your report. Which section is used to adjust the look of your report, including colors, files, and legend layout?

• A. Format
• B. Layout
• C. Style
• D. Configure

Answer: C

NEW QUESTION 4

Which tables are children of the Task table and come with the base system? Choose 3 answers

• A. Incident
• B. Problem
• C. Change Request
• D. Config
• E. Dictionary
• F. cmdb

Answer: ABC

Explanation:
The Task table is a base table in ServiceNow, which means it is not extended from any other table. However, other tables can extend the Task table to inherit its fields and functionalities. Incident, Problem, and Change Request are all child tables of the Task table, meaning they inherit the fields and functionalities of the Task table and add their own specific fields and functionalities.
References
✑ https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/task-table/concept/c_TaskTable.html
✑ https://www.servicenow.com/community/now-platform-forum/parent-table-to-get-an-access-to-child-table-column/m-p/1133982
✑ https://www.servicenow.com/community/developer-forum/difference-between-a-base-class-and-base-table/m-p/1618247

NEW QUESTION 5

When a custom table is created, which access control rules are automatically created? Choose 4 answers

• A. delete
• B. create
• C. execute
• D. read
• E. update
• F. write

Answer: ABDF

NEW QUESTION 6

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

• A. System Notification > Email > Notifications
• B. Administration > Notification Overview
• C. System Properties > Email > Settings
• D. User Preferences > Email > Notifications
• E. Click Gear > Notifications > New

Answer: A

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/notification/task/t_CreateANotification.html

NEW QUESTION 7

What is a role in ServiceNow?

• A. A role is one record m the Role [sys_user_role] table
• B. A role is one record in the Role Iuser_sys_role] table
• C. A role is a persona used In Live Feed Chat
• D. A role Is a set of modules for a particular application

Answer: A

NEW QUESTION 8

You have been asked to configure a form so an employee could a tablet and select the
standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?
Choose 3 answers

• A. Create Catalog item for the tablet, and on the form, add a check box variable for each accessary option.
• B. Create Catalog item for the tablet, and add a variable set to the form, for the accessary options.
• C. Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector.
• D. Create a Records producer, and on the form, add a check box variable for each accessary option.
• E. On shopping Cart configuration, select option to show the Add Accessories button.

Answer: ABC

NEW QUESTION 9

Which of the following statements describes how data is organized in a table?

• A. A column is a field in the database and a record is one user
• B. A column is one field and a record is one row
• C. A column is one field and a record is one column
• D. A column contains data from one user and a record is one set of fields

Answer: A

NEW QUESTION 10

How would you define an Access Control, to allow a user with iti role to have permission to create incident records?

• A. Name: incident”; Permission: write; Role: itil
• B. Name: incident Any, Operation: write, Permission: itil
• C. Name: incident.*; Operation: write; Permission: itil
• D. Name: incident None, Permission: create: Role: itil
• E. Name: inciden
• F. None; Operation: create; Role: itil

Answer: D

NEW QUESTION 11

You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?

• A. Create Record Producer
• B. Create Catalog Item
• C. Create Order Guide
• D. Create Content Item

Answer: A

Explanation:
Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/concept/request-fulfillment.html

NEW QUESTION 12

You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?

• A. Parent-Child Approvers.
• B. Approval Chains
• C. Flows
• D. Approval Criteria
• E. Approver Delegates

Answer: D

NEW QUESTION 13

Which one of these applications is available to all users?

• A. Change
• B. Incident
• C. Facilities
• D. Self-Service

Answer: D

NEW QUESTION 14

How is a group defined in ServiceNow?

• A. A group is one record stored in the Group Type [sys_user_group_type] table
• B. A group is one record stored in the Group [sys_user_group] table
• C. A group defines a set of users that share the same location
• D. A group defines a set of users that share the same job title

Answer: B

NEW QUESTION 15

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

• A. A metric is a report gauge used on homepages to display real-time data
• B. A metric is a time measurement used to report the effectiveness of workflows and SLAs
• C. A metric is used to measure and evaluate the effectiveness of IT service management processes
• D. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.

Answer: C

NEW QUESTION 16

Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-enterprise processes via a digitized task board Interface?

• A. Flow Designer
• B. Process Automation Designer
• C. Process Workflow Designer
• D. Workflow Editor

Answer: B

NEW QUESTION 17

What is the primary objective of the Display Business Rule?

• A. To monitor fields on a form, and provide feedback
• B. To use a shared g_scratchpad object, which can be sent to the client, as part of the form
• C. To set files to mandatory, hidden, and read-only
• D. To define what happens on a form, when a particular fled changes

Answer: B

NEW QUESTION 18

Access Control rules may provide access security for which of the following database objects?

• A. For a specific role, group, or user
• B. For a specific row, column, or table
• C. For specific groups
• D. For a specific CMDB Configuration item

Answer: D

NEW QUESTION 19

What information does the System Dictionary contain?

• A. The human-readable labels and language settings
• B. The definition for each table and column
• C. The information on how tables relate to each other
• D. The language dictionary used for spell checking

Answer: B

NEW QUESTION 20

What is a no-code approach to control the mandatory or read-only state of a form field?

• A. UI Action
• B. Client Script
• C. UI Script
• D. UI RuIe
• E. UI Policy

Answer: E

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/field-administration/concept/c_DataPolicy.html

NEW QUESTION 21
......