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NEW QUESTION 1
How can a customer determine which activities create more value and competitive advantage for his organization?
- A. Identifying the least complex activities
- B. Analyzing their business context and industry vertical
- C. Looking for business outcomes that span the value chain
- D. Defining the right KPIs for each activity
Answer: C
NEW QUESTION 2
What is ROI?
- A. It is defined as the financial benefits derived from services and solutions, and it is expressed as a percentage of dividing present value from a technology solution by the cost of that technology solution.
- B. It is defined as the financial benefits derived from services and solutions, and it is expressed as a percentage of dividing total investment from a technology solution by the cost of that technology solution.
- C. It is defined as the financial benefits derived from services and solutions, and it is expressed as a percentage of dividing net return from a technology solution by the margin of that technology solution.
- D. It is defined as the financial benefits derived from services and solutions, and it is expressed as a percentage of dividing net return from a technology solution by the cost of that technology solution.
Answer: D
NEW QUESTION 3
Which two options provide financial benefits of business outcome-based selling? (Choose two.)
- A. New mindset and new capabilities
- B. Reduced CAPEX and lower project costs.
- C. Increased accountability and a better understanding of resource use.
- D. Process efficiencies and faster time to market for new solutions.
Answer: BC
NEW QUESTION 4
Which option must you know when you plan to negotiate or reach agreement?
- A. underlying Interests of the stakeholders
- B. timing for decision on purchases
- C. the customer budget
- D. Cisco offerings
Answer: A
NEW QUESTION 5
Which options are three examples of Critical Success Factors? (Choose three.)
- A. Increasing manufacturing efficiency at a rate above increases in supplies
- B. Attracting and retaining more highly qualified staff versus competitors
- C. Providing a holistic perspective to the core business drivers and business outcomes
- D. Matching customer retention rate to customer retention objective
- E. Selling a greater share of profitable products to our customers
Answer: ABE
NEW QUESTION 6
Drag and drop the financial benefits on the left to the direct and indirect spaces on the right.
Answer:
Explanation: 
NEW QUESTION 7
Which statement best describes the Cisco sales approach?
- A. Understand the goals of the buyer.
- B. Focus on Cisco technologies already in place.
- C. Focus on fulfilling customer needs and help them generate value through stronger business outcomes.
- D. Pay attention to details that the customer is sharing about their needs.
Answer: C
NEW QUESTION 8
Within the Cisco Business Architecture, which three factors are considered by organizations when they
execute on strategy? (Choose three.)
- A. execution, timeframe, outcome
- B. environment, resources, timeframe
- C. environment, execution, resources
- D. environment, timeframe, vision
- E. execution, strategy, vision
Answer: B
NEW QUESTION 9
Which categories can collaboration help achieve business goals for the customer?
- A. Innovation, Industries, Incentives.
- B. Line of Business, Vertical, Business Outcome.
- C. Industry markets, Business Outcome, Technology Innovation.
- D. Line of Business, Vertical, Business Value.
Answer: D
NEW QUESTION 10
Drag and drop the financial benefits on the left to the direct and indirect spaces on the right.
Answer:
Explanation: 
NEW QUESTION 11
You are proposing a solution to a group that conflicts with a competing initiative of one of the group members. Which audience type does this group member belong to?
- A. sympathetic
- B. uninformed
- C. critical
- D. hostile
Answer: D
NEW QUESTION 12
Drag and drop the type of sale model on the left to the business driver on the right.
Answer:
Explanation: 
NEW QUESTION 13
What is the benefit of using the Business Model Canvas to understand and describe the customer's business?
- A. It is a mandatory tool in every business school.
- B. Business models are the same across industry verticals.
- C. Understanding the customer business model is essential for determining the right business outcomes.
- D. Each organization has multiple business models.
Answer: C
NEW QUESTION 14
Which option is the leading reason that technology projects fail, according to research?
- A. too many stakeholders
- B. lack of a business model canvas
- C. poor stakeholder management
- D. lack of budget
Answer: C
NEW QUESTION 15
Which value does Cisco Business Architecture provide to the account team?
- A. Focus on discussing technical solutions
- B. Establish preferred partner and vendor status.
- C. Provide product updates proactively.
- D. Increase post-sales support opportunities.7
Answer: B
NEW QUESTION 16
Which three audience types represent important stakeholders? (Choose three.)
- A. suppliers
- B. employees
- C. executives
- D. influencers
- E. gate keeper
- F. decision makers
Answer: DEF
NEW QUESTION 17
Which option must be understood before identifying business outcome opportunities?
- A. organization chart
- B. decision-making process
- C. current technology plan
- D. customer value proposition
Answer: D
NEW QUESTION 18
Which option is a structured way to understand business landscape and context?
- A. business model canvas
- B. business outcomes canvas
- C. business model outcomes
- D. business canvas approach
Answer: A
NEW QUESTION 19
You are proposing a solution to a group and a member of the audience is being critical of your proposal. Which tactic is recommended for engaging with this audience type?
- A. Acknowledge their concerns and move on.
- B. Build a bond with the audience member.
- C. Marginalize their concerns to the rest of the group.
- D. Defend your proposal with evidence.
Answer: D
NEW QUESTION 20
Which tool is recommended to help identify customer responsibilities in one of their business processes?
- A. BMC chart
- B. RACE report
- C. Agile chart
- D. RACI chart
Answer: D
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